Effectiveness of Remote Hotline Emergency Triage Services during Covid-19 Crisis in Upper Egypt | ||||
| Mansoura Nursing Journal | ||||
| Volume 10, Issue 1, January 2023, Page 39-49 PDF (464.45 K) | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/mnj.2023.320375 | ||||
 View on SCiNiTO | ||||
| Authors | ||||
Marwa Mohammad Abdelbaky   1; Naglaa Ahmed 2; Fayza A Komsan* 3; Naglaa Hrariedy* 4
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| 1Minia city Minia University | ||||
| 2Assistant Professor, Critical Care Nursing and Emergency, Faculty of Nursing, Assiut, University, Egypt | ||||
| 3Assistant Professor, Critical Care Nursing and Emergency, Faculty of Nursing, Sohage University, Egypt | ||||
| 4Assistant Professor, Critical Care Nursing and Emergency, Faculty of Nursing, Sohage University | ||||
| Abstract | ||||
| Remote hotline emergency triage services or telehealth play a critical role in early detection of Covid-19 patients. Triage services decrease overcrowding of patients in hospital by providing remote patient’s services. Aim: Evaluate the effectiveness of remote hotline emergency triage services during Covid-19 crisis in Upper Egypt. Design: Exploratory survey was applied in six Governorates in Upper Egypt: Minia, Assiut, Sohag, Qena, Luxor and Aswan. Sample: a purposive sample of approximately 4114 males and females whom had Covid-19 infection and used hotline emergency triage services that offered by the Ministry of Health during the pandemic. Tools: two tools were used in the study 1- COVID-19 infected patient’s awareness and attitude toward hotline emergency triage services questionnaire, 2- COVID- 19 infected people satisfaction toward hotline emergency triage services questionnaire. Results: Regarding mean ±S.D age of the participants patients were (38.2 ± 20.5), and (55 %) of them were female. University education was found in (92.1%) and comorbid diseases were found in (84.2%) of sample. It was found that (87.8%, & 86.8% respectively) of study sample used hotline triage services during Covid-19 crisis and believed that it was effective. Almost about (75.1 & 50.1 % respectively) of the study sample had satisfactory awareness and positive attitude toward using online emergency triage services. Conclusion: using remote hotline emergency triage services was effective during Covid-19 crisis in Upper Egypt. Recommendation: Include remote hotline emergency triage services in various health specialty, increase nurses and public awareness of the services. | ||||
| Keywords | ||||
| Remote; Hotline; Emergency Triage; Covid-19; Upper Egypt | ||||
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