The Moderating Role of Ethical Leadership in the Relationship between Emotional Exhaustion and Service Sabotage Behaviour: An Applied study on Employees of Travel Agencies in Egypt
El- Daly, Y., Al Kerdawy, M., Mohamed, M. (2024). The Moderating Role of Ethical Leadership in the Relationship between Emotional Exhaustion and Service Sabotage Behaviour: An Applied study on Employees of Travel Agencies in Egypt. EKB Journal Management System, 5(1), 583-624. doi: 10.21608/cfdj.2024.324110
Yomna Mohamed El- Daly; Mostafa Al Kerdawy; Maha Mohamed. "The Moderating Role of Ethical Leadership in the Relationship between Emotional Exhaustion and Service Sabotage Behaviour: An Applied study on Employees of Travel Agencies in Egypt". EKB Journal Management System, 5, 1, 2024, 583-624. doi: 10.21608/cfdj.2024.324110
El- Daly, Y., Al Kerdawy, M., Mohamed, M. (2024). 'The Moderating Role of Ethical Leadership in the Relationship between Emotional Exhaustion and Service Sabotage Behaviour: An Applied study on Employees of Travel Agencies in Egypt', EKB Journal Management System, 5(1), pp. 583-624. doi: 10.21608/cfdj.2024.324110
El- Daly, Y., Al Kerdawy, M., Mohamed, M. The Moderating Role of Ethical Leadership in the Relationship between Emotional Exhaustion and Service Sabotage Behaviour: An Applied study on Employees of Travel Agencies in Egypt. EKB Journal Management System, 2024; 5(1): 583-624. doi: 10.21608/cfdj.2024.324110

The Moderating Role of Ethical Leadership in the Relationship between Emotional Exhaustion and Service Sabotage Behaviour: An Applied study on Employees of Travel Agencies in Egypt

المجلة العلمية للدراسات والبحوث المالية والتجارية
Article 23, Volume 5, Issue 1, January 2024, Pages 583-624    PDF (913 K)
Document Type: المقالة الأصلية
DOI: 10.21608/cfdj.2024.324110
Authors
Yomna Mohamed El- Daly1; Mostafa Al Kerdawy2; Maha Mohamed3
1كلية التجارة، جامعة دمياط
2جامعة دمياط - کلية التجارة - قسم إدارة الأعمال
3جامعة دمياط
Abstract
This research aims to investigate the relationship between emotional exhaustion and service sabotage behaviour by examining the moderating role of ethical leadership, with a focus on category A travel agents in Egypt. To this end, a moderation model was developed, applied to frontline employees in travel agencies, and validated to examine the moderating effects of prevention- based ethical leadership and promotion-based ethical leadership. The results showed that emotional exhaustion has a positive impact on service sabotage behaviour. The research further found that ethical leadership (promotion- based ethical leadership and prevention-based ethical leadership) is a key tool for reducing service sabotage behaviour. Furthermore, it is shown that promotion-based ethical leadership has a significant moderating impact on reducing the positive relationship between emotional exhaustion and service sabotage behaviour. Emotional exhaustion interacted with promotion-based ethical leadership to reduce service sabotage behaviour, such that service sabotage behaviour is highly reduced when leaders apply high levels of promotion-based ethical leadership when compared to leaders who apply low levels of promotion-based ethical leadership. However, prevention-based ethical leadership has no significant moderation impact.
Keywords
Emotional exhaustion; Service sabotage behaviour; Prevention-based ethical leadership; Promotion-based ethical leadership
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