Developing a Framework for Digital Government Transformation for Policymakers | ||
| مجلة جامعة الإسکندرية للعلوم الإدارية | ||
| Article 9, Volume 61, Issue 5, September 2024, Pages 285-338 PDF (11.44 M) | ||
| Document Type: المقالة الأصلية | ||
| DOI: 10.21608/acj.2024.379190 | ||
| Authors | ||
| Nahed A .Azab1; Marwa M .Abd Elghany2; Reem Aly Elharakany3; Mohamed Elsherif4 | ||
| 1Associate Professor, Department of Management, School of Business The American University in Cairo | ||
| 2Associate Professor, Business Information Systems Department, College of Management and Technology, Arab Academy for Science and Technology and Maritime Transport | ||
| 3Assistant Professor in Finance and Accounting Department College of Management and Technology, Arab Academy for Science and Technology and Maritime Transport | ||
| 4Assistant Lecturer in AUC Department of Management, School of Business | ||
| Abstract | ||
| In the age of rapid technological advancement, digital transformation has become imperative for government bodies and policymakers to enhance efficiency, transparency, and citizen engagement. However, the complexity of integrating digital technology into the public sector poses significant challenges. This research paper proposes a contextual framework designed to guide policymakers through the intricacies of digital transformation. The framework is developed through a multidisciplinary approach, combining insights from information technology, public administration, and organizational change management. The proposed framework is structured around four core pillars: organizational elements, power dynamics, management role, and external factors. Each pillar is discussed for effective implementation. The importance of building robust and secure digital infrastructure is emphasized as the foundation for transformation, alongside fostering digital literacy among both policymakers and the public to ensure inclusive participation. Moreover, the paper outlines the need for agile policy and regulatory mechanisms that can adapt to technological progress, promote innovation, and address emerging challenges such as data privacy and cyber security. Lastly, a shift towards citizen-centric services is advocated, utilizing digital platforms to deliver public services that are accessible, personalized, and responsive to citizen needs. Through this framework, the research paper aims to provide policymakers with a strategic roadmap to navigate the digital transition, ensuring that government institutions remain effective, accountable, and relevant in the digital era. The ultimate goal is to create a public sector that is not only transformed by technology but also transformative in its ability to serve the public good. | ||
| Keywords | ||
| digital transformation; government; technology; and management | ||
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