The Relationship between Quality of Work Life and Organizational Citizenship Behavior among Nurses at El-Mansoura Health Insurance Hospital
Mohamed, H., Abd El-Fattah, M., Mohamed, W. (2018). The Relationship between Quality of Work Life and Organizational Citizenship Behavior among Nurses at El-Mansoura Health Insurance Hospital. EKB Journal Management System, 14(1), 148-159. doi: 10.21608/znj.2018.37973
Heba Abd El-Latif Mohamed; Magda Abd El-Hamid Abd El-Fattah; Wafaa Moustafa Mohamed. "The Relationship between Quality of Work Life and Organizational Citizenship Behavior among Nurses at El-Mansoura Health Insurance Hospital". EKB Journal Management System, 14, 1, 2018, 148-159. doi: 10.21608/znj.2018.37973
Mohamed, H., Abd El-Fattah, M., Mohamed, W. (2018). 'The Relationship between Quality of Work Life and Organizational Citizenship Behavior among Nurses at El-Mansoura Health Insurance Hospital', EKB Journal Management System, 14(1), pp. 148-159. doi: 10.21608/znj.2018.37973
Mohamed, H., Abd El-Fattah, M., Mohamed, W. The Relationship between Quality of Work Life and Organizational Citizenship Behavior among Nurses at El-Mansoura Health Insurance Hospital. EKB Journal Management System, 2018; 14(1): 148-159. doi: 10.21608/znj.2018.37973

The Relationship between Quality of Work Life and Organizational Citizenship Behavior among Nurses at El-Mansoura Health Insurance Hospital

Zagazig Nursing Journal
Article 10, Volume 14, Issue 1 - Serial Number 2018, 2018, Pages 148-159    PDF (505.06 K)
Document Type: Research Article
DOI: 10.21608/znj.2018.37973
Authors
Heba Abd El-Latif Mohamed1; Magda Abd El-Hamid Abd El-Fattah2; Wafaa Moustafa Mohamed3
1Mansoura university
2faculty of nursing, Cairo university
3faculty of nursing, zagazig university
Abstract
Background: A high quality of work life (QWL) is essential for all organizations to continue to attract and retain employees. Quality of work life is a comprehensive program which is designated to increase employee satisfaction. Aim of the study: to explore the relationship between quality of work life (QWL) and organizational citizenship behavior (OCB) among nurses. Subjects & Methods: Research design: Descriptive, correlational design was utilized. Setting: This study was conducted at El-Mansoura health insurance hospital. Subjects: include convenience sample of nurses (N=250). Tools of data collection: 1st tool: Quality of work life (QWL) questionnaire and 2nd tool: Organizational citizenship behavior questionnaire. Results: The majority of the study participants had low quality of work life. On the other hand nearly to half of them had a low level of organizational citizenship behavior, And there was a highly statistical significance between total quality of work life and organizational citizenship behavior Conclusion: There was a positive correlation between total Quality of work life and Organizational citizenship behavior and there was a highly statistically significant relation between total level of the quality of work life and organizational citizenship behavior of the studied participants. Recommendations: Creating healthy work conditions for nurses and provide freedom to act according to their expectation as a professional and regular meeting must be conducted periodically between supervisors and their staff nurses to discuss and solve their problems.
Keywords
Quality of Work Life; citizenship; organizational citizenship behavior
Supplementary Files
Statistics
Article View: 395
PDF Download: 819