The Role of Soft Skills in Improving Employee Performance: an Applied Study on Tourism Companies in Canal Cities | ||||
| Journal of Association of Arab Universities for Tourism and Hospitality | ||||
| Volume 27, Issue 2, December 2024, Page 1-21 PDF (1.37 MB) | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/jaauth.2024.321208.1609 | ||||
 View on SCiNiTO | ||||
| Authors | ||||
Mona SalahEldin Elsayed Gad  1; Nevin Jalal Eid2; Heba Atef Al-Akhras2
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| 1Faculty of Tourism and Hotels - Suez Canal University - Ismailia | ||||
| 2Department of Tourism Studies – Faculty of Tourism and Hotels –Suez Canal University | ||||
| Abstract | ||||
| Soft Skills currently represent an inevitable necessity that an individual must acquire to help development, progress, and success at work. Therefore, the current research aimed to reveal the role of soft skills in improving the performance of workers in tourism companies in the canal cities, using the descriptive approach, and the researcher relied on the questionnaire method as a tool to collect Data: The research sample consisted of workers in tourism companies in the Canal cities (Suez, Ismailia, and Port Said). The number of sample members was (350) workers in tourism companies in the Canal cities, with (180 males) and (170 females). The results of the research revealed the existence of a positive, statistically significant correlation at the significance level (0.01) between soft skills and the performance of workers with each other. Some (at the level of dimensions and total degree) among workers in tourism companies in the Canal Cities, and the presence of a statistically significant effect of soft skills in improving the performance of workers in tourism companies in the Canal Cities.” There are no statistically significant differences at the level of significance (≤ 0.05) between the averages of the responses of the study sample members regarding the dimensions of soft skills and the dimension of employees’ performance according to the gender variable. The research came out with several recommendations, the most important of which is continuous training to provide workers with soft skills, as they have become an essential element in developing workers and raising the level of Their performance, as it enables them to communicate and interact more effectively within the work environment | ||||
| Keywords | ||||
| Soft Skills; Employee Performance; Tourism Companies | ||||
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