The Impact of Employees’ Training perceptions on Turnover Intention in Tourism and Hospitality Industries: A mediation moderation model | ||
| The International Journal of Tourism and Hospitality Studies | ||
| Volume 7, Issue 2, October 2024, Pages 265-284 PDF (1.34 M) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/ijthsx.2024.321248.1117 | ||
| Authors | ||
| Osman Alsawy1; Rasha Khalil2; Sameh Fayyad3; reham abdelrahman gad abdu4; Ahmed Mohamed Emam* 5; Miral dewedar6 | ||
| 1Faculty of Tourism and Hotels - Suez Canal University | ||
| 2Department of tourism studies, Faculty of tourism and hotels, suez canal university, Egypt | ||
| 3Associate Professor, Hotel Management Dept, Faculty of Tourism and Hotels, Suez Canal University, Ismailia, Egypt, Editorial Manager of Journal of Association of Arab Universities for Tourism and Hospitality | ||
| 4Tourism studies department, Faculty of tourism and hotel management ,Suez Canal University, Ismailia, Egypt | ||
| 5Hotel Management Department, Faculty of tourism and Hotels, Suez Canal University, Ismailia. | ||
| 6Department of tourism studies, Faculty of tourism and hotels, suez canal university, Egypt. | ||
| Abstract | ||
| Tourism and hospitality industries are labour intensive, however, it has high turnover rate. Therefore, the current study aims to decrease turnover intention among hospitality and tourism employees via using training in a proposed moderating mediated model. The study aims are threefold, firstly to examine the direct effect of employees’ training perceptions on turnover intention, secondly to examine the indirect effect via self-efficacy as a mediator, and finally to examine the moderating effects of both organizational trust and person-job fit between employees’ training perceptions and self-efficacy. Data were collected through a questionnaire form that was designed and distributed to a sample of employees at hotels and tourism companies located at Cairo city. Smart PLS was used to analyze the collected data. It was revealed that training perceptions could increase employees’ self-efficacy which in turn decreases turnover intention among the employees. The proposed moderators including organizational trust and person-job (P-J) fit could also fortify the effect of training perceptions on leveraging employees’ self-efficacy. Consequently, the study recommends enhancing P-J fit via accurate employees’ selection in advance to increase training effectiveness and decreasing turnover intention as a result. Additionally enhancing organizational trust increases the likelihood of training effectiveness and hence turnover intention decreases | ||
| Keywords | ||
| Training perceptions; Turnover Intention; Tourism and Hospitality | ||
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