The impact of applying the balanced scorecard on the performance of health organizations An applied study at King Fahad Hospital in Jeddah | ||
| المجلة العربية للآداب والدراسات الإنسانية | ||
| Volume 8, Issue 32, July 2024, Pages 693-762 PDF (993.11 K) | ||
| Document Type: المقالة الأصلية | ||
| DOI: 10.21608/ajahs.2024.399660 | ||
| Authors | ||
| Sharif Musharraf Almalawi1; Hadeed Bakeet Aljedani2; Nawal saleh Alyami3 | ||
| 1(Health Management Specialist) Second Health cluster Jeddah Saudi Arabia | ||
| 2 Second Health cluster Jeddah Saudi Arabia | ||
| 3Second Health cluster Jeddah Saudi Arabia | ||
| Abstract | ||
| The aim of the study is to find out the impact of applying the balanced scorecard on the performance of health organizations, and to reach this goal, the study adopted the following dimensions of the balanced scorecard: (its financial dimension, its customer side dimension, the education and growth (training) dimension, and the internal operations dimension. After the statistical analysis of the answers of the sample members done, The study came out with a number of results, the most important of which are: The respondents strongly agree on the financial dimension of the balanced scorecard, and this was evident in their reports that the financial dimension of the balanced scorecard affected the creation of systems to control expenses, which were characterized by transparency in the complex, and that it could contribute to Make good use of hospital resources, The results also indicated that the respondents strongly agreed on the axis of the customer dimension of the balanced scorecard, and it was found in their testimony that it contributed to the complex’s response to the complaints and suggestions of patients and auditors, and it also helped the complex in providing medical staff in a way that suits patients, and there is also strong approval on the axis of the education dimension. and growth (training) of the Balanced Scorecard ,especially with regard to the aspect of the hospital's interest in developing the performance of employees, as well as the complex's interest in qualified and highly skilled employees, and also the results indicated agreement with the internal operations dimension of the balanced scorecard, and we found that they reported that it made the employees have the ability to accomplish their work, with minimal effort and high efficiency, and that it reinforced the concept of self-control among the complex’s employees. The results of the study showed a relationship between the application of the balanced scorecard and the performance of health organizations, in terms of reducing patients’ waiting to see a doctor, and improving the quality of health services. While the study recommended a number of results, the most important of which are: the need to pay attention to the use of the financial dimension of the balanced scorecard in health organizations, through the exploitation of available financial resources, the need to use the customer dimension of the balanced scorecard to measure the performance of health organizations, through the development of the quality of services provided to patients, Interest in using the internal operations dimension of the balanced scorecard in health organizations, through the development of administrative work in health organizations, increasing the interest of health organizations in using the growth and learning (training) dimension card for balanced performance, by providing training programs to develop employee performance. | ||
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