Quality of Educational Services and its Relation to Academic Satisfaction as Perceived by Nursing Students’ at Saft Elhoria Technical Health Institute. | ||
| Damanhour Scientific Nursing Journal | ||
| Article 6, Volume 2, Issue 4, December 2024, Pages 88-99 PDF (532.7 K) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/dsnj.2025.335215.1044 | ||
| Authors | ||
| Hala Mamdouh Brakat Darwish* 1; Elham Youssef Elhanafy2; Ebtesam Saeed Ahmed3 | ||
| 1Nurse Educator Specialist, Technical Health Institute, EL-Beheira Governorate, Egypt | ||
| 2Professor of Nursing Administration, Faculty of Nursing, Damnhour University, Egypt | ||
| 3Professor of Nursing Administration, Faculty of Nursing, Benha University, Egypt | ||
| Abstract | ||
| Background: Educational service quality significantly influences student satisfaction, and fosters a positive educational environment and enhances student satisfaction. It is vital for higher education institutions to remain competitive and growing. Aim: To assess the quality of educational service and its relation to academic satisfaction as perceived by nursing students at Saft Alhoria Technical Health Institute. Design: A descriptive correlational research design was utilized. Settings: The study was conducted at Saft Alhoria Technical Health Institute, El-Beheira Governorate. Subjects: All nursing students in the second year 530 of the academic year (2022-2023). Tools: Two tools were used: Tool I: Service Quality (SERVQUAL) Sheet, and Tool II: Nursing Students Academic Satisfaction Questionnaire. Results: less than half (47.6% & 45.7%) of studied nursing students had high and moderate levels of perceived educational service quality respectively. Also the majority (91.0%) of the studied nursing students reported a high perceived level of academic satisfaction. And there was a strong statistically significant positive association among total levels of academic satisfaction domains as perceived by studied nursing students (p<0.001). Conclusion: There was a strong statistically significant positive association between total quality educational service and total academic satisfaction as perceived by studied nursing students (p<0.001). Recommendations: Implement regular student surveys to assess satisfaction with the quality of educational services. Reusing of the research on a larger probability sample at different nursing colleges and universities to achieve generalizable results. | ||
| Keywords | ||
| Academic Satisfaction; Educational Service quality; Nursing Students | ||
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