Requirements of Restructuring & Raising Efficiency of Public Service Channels in localities: Applying on Citizen Service Automated Centers, A.R.E | ||
| مجلة وادي النيل للدراسات والبحوث الإنسانية والاجتماعية والتربويه | ||
| Volume 45, Issue 45, January 2025, Pages 581-618 PDF (3.47 M) | ||
| Document Type: المقالة الأصلية | ||
| DOI: 10.21608/jwadi.2025.410298 | ||
| Author | ||
| Mohamed Awad Ali El-Araby | ||
| Associate Professor, Department of Public Administration, Faculty of Economics & Political Science (FEPS), Cairo University, A.R.E | ||
| Abstract | ||
| The Study built its major research question on the potentiality of enhancing decentralized local e-service for serving local citizens through offering some complementary aggregated mechanism for improving standards of local services. Thus the author proposed some developed model for restructuring the currently standing citizen technological automated service centers [CASC] in a new institutional form based on Government Data Exchange [GDX] networked service centers applying on Egyptian context, and for reaching research objective, the study had to analyze the current situation of CASC performance including designated tasks, scoop of services, then it came to conclusion that CASC is a wasted governmental local asset that in a need for more institutional capacity building, thus study proposed some analytical framework for expanding provided local services offered by CASC quantitatively & qualitatively by setting a new proposed framework including new institutional structure chart, new technologies, new charts of work flow process, proposing HR competencies, service time providing standards, setting KPIs, besides the study proposed some quantitative distribution of the new institutional potential formula under [GDX] service centers over all the republic of Egypt. | ||
| Keywords | ||
| Raising Efficiency; Restructuring; CASC; GDX networking centers of public service | ||
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