Do Organizational Agility, Corporate Social Responsibility, and Psychological Empowerment Influence Hotel Performance? Evidence from the Egyptian Hospitality Industry
Touni, R., Abdelaziz, M., Hussien, H. (2025). Do Organizational Agility, Corporate Social Responsibility, and Psychological Empowerment Influence Hotel Performance? Evidence from the Egyptian Hospitality Industry. EKB Journal Management System, 28(1), 339-361. doi: 10.21608/jaauth.2025.372386.1675
Reham Touni; Mahmoud Abdelaziz; Hussien Mohamed Hussien. "Do Organizational Agility, Corporate Social Responsibility, and Psychological Empowerment Influence Hotel Performance? Evidence from the Egyptian Hospitality Industry". EKB Journal Management System, 28, 1, 2025, 339-361. doi: 10.21608/jaauth.2025.372386.1675
Touni, R., Abdelaziz, M., Hussien, H. (2025). 'Do Organizational Agility, Corporate Social Responsibility, and Psychological Empowerment Influence Hotel Performance? Evidence from the Egyptian Hospitality Industry', EKB Journal Management System, 28(1), pp. 339-361. doi: 10.21608/jaauth.2025.372386.1675
Touni, R., Abdelaziz, M., Hussien, H. Do Organizational Agility, Corporate Social Responsibility, and Psychological Empowerment Influence Hotel Performance? Evidence from the Egyptian Hospitality Industry. EKB Journal Management System, 2025; 28(1): 339-361. doi: 10.21608/jaauth.2025.372386.1675

Do Organizational Agility, Corporate Social Responsibility, and Psychological Empowerment Influence Hotel Performance? Evidence from the Egyptian Hospitality Industry

Journal of Association of Arab Universities for Tourism and Hospitality
Volume 28, Issue 1, June 2025, Page 339-361  XML PDF (942.22 K)
Document Type: Original Article
DOI: 10.21608/jaauth.2025.372386.1675
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Authors
Reham Touni1; Mahmoud Abdelazizorcid 2; Hussien Mohamed Hussien email orcid 3
1Hotels Management, Faculty of Tourism and Hotels, Minya University
2Lecturer, Hotel Management Department, Faculty of Tourism and Hotels, Minia University, Minia, Egypt.
3Hotel Management Department, Faculty of Tourism and Hotels, Minia University
Abstract
Despite the growing interest in hotel performance determinants, there remains a gap in the literature concerning the role of organizational agility, corporate social responsibility, and psychological empowerment as key antecedents in the Egyptian hospitality sector. Therefore, the current research aims to investigate the impact of organizational agility, corporate social responsibility, and psychological empowerment on hotel performance in Egypt. Additionally, the research developed and empirically tested a conceptual model grounded in Stakeholder Theory within the Egyptian hospitality industry. To achieve this objective, web-based questionnaires were distributed to a stratified random sample of 306 employees, supervisors, department managers, and general managers working in Egyptian hotels. The research contributes to the Stakeholder Theory paradigm by experimentally investigating the influence of corporate social responsibility on hotel performance in Egypt. The results declared that organizational agility, corporate social responsibility, and psychological empowerment positively impact the model outcome (hotel performance). Furthermore, the results revealed that organizational agility has the strongest effect among the adopted variables. This research addresses a critical knowledge gap and provides valuable managerial insights for improving hotel performance in the Egyptian hospitality sector.
Keywords
Organizational agility; Corporate social responsibility; Psychological empowerment; Hotel performance
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