The Future of Customer Service: Deep Learning and the Rise of Intelligent Chatbot to improve e-Business Model | ||||
| منارة الاسكندرية للعلوم التجارية | ||||
| Volume 1, Issue 1, April 2025, Page 207-189 PDF (680.42 K) | ||||
| Document Type: الدراسات والبحوث العلمية | ||||
| DOI: 10.21608/mauta.2025.428231 | ||||
 View on SCiNiTO | ||||
| Author | ||||
Hatem Khater
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| Professor of Computer Engineering and Artificial Intelligence Faculty of Engineering, Horus University | ||||
| Abstract | ||||
| The use of chatbots in customer support has advanced significantly in recent years, mostly due to breakthroughs in natural language processing and deep learning. This study examines the viability and efficacy of using chatbots for customer support, emphasizing how these developments in technology have improved chatbot functionality. The study shows that contemporary chatbots are capable of managing intricate inquiries, offering tailored answers, and raising customer satisfaction levels by examining a number of case studies and business applications. According to the research, chatbots will become more and more important in customer care as deep learning technologies advance because they provide organizations with effective, scalable, and affordable solutions. | ||||
| Keywords | ||||
| Artificial intelligence; Chatbot; e-business; customer service | ||||
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