Workplace Conflict among Nurses, Patients, and their Families in the Eastern Province Hospital, KSA
Nashaat, N., Hassan, E., Omar, R., Al Majed, H., Ibrahim, A., Altarouti, F., Almuattir, A. (2025). Workplace Conflict among Nurses, Patients, and their Families in the Eastern Province Hospital, KSA. EKB Journal Management System, 11(2), 502-515. doi: 10.21608/jbaar.2025.436249
Nahla Ali Maher Nashaat; Eman M. Gaber Hassan; Reda A. Omar; Hanan Hassan Al Majed; Amal Ahmed Ibrahim; Fatimah Abass H. Altarouti; Abeer Abdrabalrasool M. Almuattir. "Workplace Conflict among Nurses, Patients, and their Families in the Eastern Province Hospital, KSA". EKB Journal Management System, 11, 2, 2025, 502-515. doi: 10.21608/jbaar.2025.436249
Nashaat, N., Hassan, E., Omar, R., Al Majed, H., Ibrahim, A., Altarouti, F., Almuattir, A. (2025). 'Workplace Conflict among Nurses, Patients, and their Families in the Eastern Province Hospital, KSA', EKB Journal Management System, 11(2), pp. 502-515. doi: 10.21608/jbaar.2025.436249
Nashaat, N., Hassan, E., Omar, R., Al Majed, H., Ibrahim, A., Altarouti, F., Almuattir, A. Workplace Conflict among Nurses, Patients, and their Families in the Eastern Province Hospital, KSA. EKB Journal Management System, 2025; 11(2): 502-515. doi: 10.21608/jbaar.2025.436249

Workplace Conflict among Nurses, Patients, and their Families in the Eastern Province Hospital, KSA

Journal of Bioscience and Applied Research
Article 12, Volume 11, Issue 2, June 2025, Page 502-515  XML PDF (434.7 K)
Document Type: Original Article
DOI: 10.21608/jbaar.2025.436249
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Authors
Nahla Ali Maher Nashaat email 1; Eman M. Gaber Hassan2; Reda A. Omar3; Hanan Hassan Al Majed4; Amal Ahmed Ibrahim4; Fatimah Abass H. Altarouti5; Abeer Abdrabalrasool M. Almuattir5
1Mohammed AL-Mana College for Medical Sciences, Dammam/ KSA/ Community Health Nursing Department, Faculty of Nursing, Alexandria University, Egypt
2Mohammed AL-Mana College for Medical Sciences, Dammam/ KSA/ Medical-Surgical Department, Faculty of Nursing, Cairo University/ Egypt.
3Mohammed AL-Mana College for Medical Sciences, Dammam/ KSA
4Department of Nursing, Mohammed Al-Mana College for Medical Sciences, Dammam / KSA
5Mohammed Al-Mana College for Medical Sciences, Dammam / KSA
Abstract
Workplace conflict among nurses, patients, and their families is a significant challenge in healthcare settings, particularly in high-demand environments like hospitals. In the Eastern Province Hospital, KSA. Nurses often face pressure from both patients and their families, which can lead to misunderstandings, dissatisfaction, and burnout. Understanding the root causes and developing conflict resolution strategies can help create a more collaborative and supportive healthcare setting. Methods: A cross-sectional study was adopted, and 405 nurses from Dammam Medical Complex, Qatif Central Hospital, Maternity and Children’s Hospital, and Almana General Hospital, Kobar, Dammam, and Al Hassa were selected using a convenient random sample approach.  A self-administered questionnaire was used to collect the data from the selected settings. Results: Two-thirds of nurses (64.5%) reported experiencing verbal or physical violence at least occasionally, indicating that this is a significant issue in healthcare environments. Regarding cultural violence, 66.5% reported personal experiences of this form of violence. For sexual violence, 59.8% of nurses reported experiencing this form of violence. In terms of mental violence, 65.9% of nurses reported experiencing mental, psychological, or emotional violence at least rarely, with 9.1% experiencing frequent incidents.
Conclusion: Nurses are the most frequent victims of workplace violence occurs almost equally across all shifts.
Keywords
Violence; Conflicts; Nurses; Patients; Families
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