The Impact of E-government Services on the Citizens Satisfaction in Egypt دراسة تأثير الخدمات الرقمية على رضا المواطنين بجمهورية مصر العربية | ||||
| مجلَّة إبداع في الآداب والدراسات الإنسانيّة والاجتماعيّة | ||||
| Volume 1, Issue 4.1, July 2025, Page 1069-1106 PDF (908.3 K) | ||||
| Document Type: ملخَّصات رسائل الماجستير والدكتوراه. | ||||
| DOI: 10.21608/ebdaa.2025.397472.1031 | ||||
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| Author | ||||
| نشوى أسامة الحسن محمد عمران | ||||
| الاكاديمية العربية للعلوم والتكنولوجيا والنقل البحرى | ||||
| Abstract | ||||
| The purpose of this paper is to investigate the impact of the e-government services provided on the “Digital Egypt” e-governmental unified portal in Egypt on citizen satisfaction. And coming from the perspective that has been emphasized from several previous results, the dimensions of the quality assessment could be a strong reflection that is used to assess the citizens’ satisfaction as well. So that, a well-known model was used in assessing the quality of website services and its impact on the citizens satisfaction which was the “EGOVSAT” model, in which it was found based on results of assessment that the e-government services have been proved that they have a significant positive impact on the citizens satisfaction and specifically the Utility, the Flexibility and the reliability as subdimensions or parameters of the citizens satisfaction. However, the rest of the dimensions, which are the Efficiency and the Customization, were having an existing impact but are not recognizable to lead to the citizens’ satisfaction, which indicates the need to improve those features or parameters on the website to achieve the citizens' satisfaction from the rest of the features | ||||
| Keywords | ||||
| E-government Services (EGS); Citizens’ Satisfaction (CS); EGOVSAT Model. | ||||
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