Investigating the Impact of Sustainable Logistics Services Quality on the Efficiency of Egyptian Container Terminal Operation Performance | ||||
| المجلة العلمية للدراسات التجارية والبيئية | ||||
| Volume 16, Issue 2, April 2025, Page 1430-1460 PDF (441.51 K) | ||||
| Document Type: المقالة الأصلية | ||||
| DOI: 10.21608/jces.2025.437861 | ||||
 View on SCiNiTO | ||||
| Authors | ||||
| Amr Khaled Ahmed Mohamed* 1; Mai Salah* 2; Aya ELgarhy* 3 | ||||
| 1Arab Academy for Science, Technology & Maritime Transport DBA (International Transport and Logistics Institute – Alexandria) | ||||
| 2Associate Professor, Vice Dean for Training and Community Service at The College of International Transport and Logistics | ||||
| 3Dean of International Transport and Logistics Institute – Cairo | ||||
| Abstract | ||||
| Container terminals facilitate global trade by acting as essential nodes that link diverse transportation modalities. Given the increasing global apprehensions about environmental degradation and operational inefficiencies, the adoption of sustainable practices in port-related logistics has become essential. This study examines the influence of Sustainable Logistics Services Quality (SLSQ) on operational performance (OP) at Egyptian container terminals. A thorough literature review facilitated the creation of a conceptual framework that connects SLSQ encompassing its principal dimensions of sustainable transportation, training, collaboration, and information sharing to operational performance metrics, including throughput, turnaround time, and cost efficiency. A mixed-methods approach was employed: qualitative data were gathered through semi-structured interviews with principal stakeholders from prominent Egyptian terminals, while quantitative data were acquired from a survey distributed to industry experts. The analysis, conducted through regression techniques and structural equation modeling (SEM), demonstrates a statistically significant positive correlation between SLSQ and operational performance. Sustainable information sharing emerged as the most significant predictor of enhanced performance. The study advances theoretical knowledge by integrating sustainability with logistics research and offers practical recommendations for port authorities and logistics service providers. | ||||
| Keywords | ||||
| Sustainable Logistics Services Quality; Operational Performance; Sustainable Service Quality; Logistics Service Provider; Logistics Service Quality | ||||
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