Communication Skills and Its Influence on Workplace Deviant Behavior among Staff Nurses
H. Kazamel, S., M. Shazly, M., M. El Sayed, S. (2025). Communication Skills and Its Influence on Workplace Deviant Behavior among Staff Nurses. EKB Journal Management System, 16(3), 405-415. doi: 10.21608/ejhc.2025.445704
Soaad H. Kazamel; Mona M. Shazly; Samah M. El Sayed. "Communication Skills and Its Influence on Workplace Deviant Behavior among Staff Nurses". EKB Journal Management System, 16, 3, 2025, 405-415. doi: 10.21608/ejhc.2025.445704
H. Kazamel, S., M. Shazly, M., M. El Sayed, S. (2025). 'Communication Skills and Its Influence on Workplace Deviant Behavior among Staff Nurses', EKB Journal Management System, 16(3), pp. 405-415. doi: 10.21608/ejhc.2025.445704
H. Kazamel, S., M. Shazly, M., M. El Sayed, S. Communication Skills and Its Influence on Workplace Deviant Behavior among Staff Nurses. EKB Journal Management System, 2025; 16(3): 405-415. doi: 10.21608/ejhc.2025.445704

Communication Skills and Its Influence on Workplace Deviant Behavior among Staff Nurses

Egyptian Journal of Health Care
Volume 16, Issue 3, September 2025, Pages 405-415    PDF (363.47 K)
Document Type: Original Article
DOI: 10.21608/ejhc.2025.445704
Authors
Soaad H. Kazamel1; Mona M. Shazly2; Samah M. El Sayed3
1* M.S.C. Nursing Administration
2Professor of Nursing Administration Faculty of Nursing- Ain Shams University
3Assist Professor of Nursing Administration Faculty of Nursing- Ain Shams University
Abstract
Background: Communication skills are of major importance in the nursing practice, with important positive impacts on patients’ outcomes and reduce workplace deviance behaviors. Aim: This study aimed at assessing communication skills and its influence on workplace deviant behavior among staff nurses. Research design: A descriptive, correlational design was used. Setting: The study was conducted at non-critical units in Ain Shams University hospital. Subjects: 130 staff nurses were included in the study using convenience sampling technique. Tools of data collection: The data were collected by using two tools namely; communication skills observational checklist and nursing workplace deviance behavior questionnaire. Results: Majority (97.7 %) of the staff nurses had inadequate total practices of communication. Less than half (41.5%) of studied staff nurses had total workplace deviance behavior, and (58.5%) of studied staff nurses hadn’t total workplace deviance behavior. Conclusion: There was a statistically significant correlation between staff nurses' practices of communication and workplace deviance behavior. Recommendations: communication skills training program should be applied to staff nurses. Develop and communicate clear policies regarding acceptable behavior and workplace standards.
Keywords
Communication skills; Staff nurses; Workplace deviance behavior
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