Overcoming the Challenges Facing Customers at E-Commerce Case Study- Egypt Air | ||||
| International Journal of Eco-Cultural Tourism, Hospitality Planning and Development | ||||
| Volume 8, Issue 1, June 2025, Page 21-42 PDF (427.22 K) | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/ijecth.2025.447865 | ||||
 View on SCiNiTO | ||||
| Authors | ||||
| Nashwa El-Sherif1; Menosh El-Hagrasy2; Waleed Radwan3 | ||||
| 1Prof. Dr. Nashwa Samir El-Sherif - Professor of Tourism Studies - Faculty of Tourism and Hotel Management- Helwan University | ||||
| 2Researcher: Menosh El-Hagrasy - Tourism Studies Department - Faculty of Tourism and Hotel Management- Helwan University | ||||
| 3Prof. Dr. Waleed Radwan Mahfouz - Professor of Tourism Studies - Faculty of Tourism and Hotel Management- Helwan University | ||||
| Abstract | ||||
| Egypt Air has established itself as one of the prominent airlines in the region, linking Egypt to numerous locations worldwide. The airline features a contemporary fleet and provides services to over 80 destinations across the Middle East, Africa, Asia, Europe, and the Americas. With the rapid advancement of technology and the intense competition among airlines, along with the rise in electronic sales, certain issues related to online sales have surfaced for customers, which can impact the airline's reputation and subsequently affect its sales. This consider shed slight on the issues that confronted sightseers in managing with E-Commerce in Egypt Discuss, and how to overcome it. The most inquire about strategy included analyzing the issues confronted the visitors who managed with E-Commerce in Egypt Discuss amid three months (May- June- July) 2024, through getting these issues from the Egypt Discuss site web booking bolster @ egyptair.com, where 205 issues were confronted by the sightseers amid this period. A few of these issues incorporate delay in sending the ticket 00after completing the installment prepare, delay in reacting to ticket discount demands, and non-acceptance of installment. In expansion to in-depth interviews, which were conducted with the beat administration at E-Commerce Offices (E-Marketing Division, E-Sales Division, Specialized Back foE-Ticket Installment Arrangements Office, Extortion Avoidance Division, and Online Deals Benefit Division) in arrange to fathom the issues confronted by the sightseers. The paper suggests that the Service of Gracious Flying ought to advance collaboration between carriers, innovation suppliers, and instructive teach to cultivate advancement and aptitude advancement within the flying industry. | ||||
| Keywords | ||||
| Egypt Air; E-Commerce Departments; Challenges; Electronic Sales | ||||
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