The Impact of Housekeeping Employee Technical Skills on Job Performance in Hotels | ||||
| Minia Journal of Tourism and Hospitality Research MJTHR | ||||
| Volume 19, Issue 3, June 2025, Page 155-179 PDF (716.99 K) | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/mjthr.2025.401649.1212 | ||||
 View on SCiNiTO | ||||
| Authors | ||||
Hussien Mohamed Hussien  ; Hager Ashraf Ayad
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| Hotel Management Department, Faculty of Tourism and Hotels, Minia University | ||||
| Abstract | ||||
| The research aims to evaluate the impact of housekeeping employee technical skills dimensions (organizational skills, cleaning skills, continuous training, and communication skills) on job performance in hotels. Consequently, the research methodology is analytical; the population consisted of housekeeping managers and supervisors in three-, four-, and five-star hotels in several cities in Egypt, which include the Red Sea (Hurghada and Marsa Alam), South Sinai (Sharm El Sheikh), Cairo, Aswan, Luxor, and Minia, and the sample is a stratified random. To achieve the research aim, questionnaires were distributed to housekeeping managers and supervisors. The researchers obtained data from 391 respondents, which included 183 managers and 208 supervisors. SPSS V. 25 was utilized to analyze the data and test the research hypotheses. The research declared that there is a significant and positive impact of housekeeping employee technical skills dimensions (organizational skills, cleaning skills, continuous training, and communication skills) on job performance. The research revealed the differences in housekeeping employee job performance based on demographic characteristics (gender, age, educational qualification, and years of work experience). The research recommended organizing ongoing training workshops focusing on professional room cleaning, using tools safely and effectively, developing a standardized cleaning manual, implementing a comprehensive periodic system for evaluating employee performance on a weekly or monthly basis, and developing employee skills to meet guest needs and expectations. The research covers a critical knowledge gap and provides valuable practical implications for improving housekeeping performance in the hotel sector. | ||||
| Keywords | ||||
| Housekeeping employee technical skills; Job performance; Hotels | ||||
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