Patients’ Satisfaction with Quality of Care about Universal Health Insurance | ||||
| Assiut Scientific Nursing Journal | ||||
| Articles in Press, Accepted Manuscript, Available Online from 31 August 2025 | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/asnj.2025.404699.2129 | ||||
 View on SCiNiTO | ||||
| Author | ||||
karima Hosny Abdelhafez  
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| Nursing Administration, Faculty of Nursing, Assiut University | ||||
| Abstract | ||||
| Background: Patient satisfaction with the quality of care under the Universal Health Insurance (UHI) system reflects not only service accessibility but also trust in its fairness, consistency, and focus on patient-centered care. High levels of satisfaction indicate the system's effectiveness in delivering quality healthcare across all socioeconomic groups. Aim: To assess patients’ satisfaction levels regards quality of care about UHI at Luxor Comprehensive Medical Center. Subject and Method: Research Design: Descriptive correlational study. Setting: Outpatient clinics at Luxor Comprehensive Medical Center. Subject: A convenience sample of 1320 patients. Data Collection Tool: Service quality (SERVQUAL) questionnaire, comprising two parts: Personal demographic data sheet and SERVQUAL dimensions assessing service quality. Results: There were statistically significant relationships between patient satisfaction and all dimensions of care quality. The results indicated a high level of overall satisfaction, particularly in the areas of tangibles (e.g., facilities and equipment). Conclusion: A strong positive correlation was found between patient satisfaction and the tangible aspects of care, with moderate positive correlations for reliability, responsiveness, and empathy. Assurance did not show a statistically significant correlation. Recommendations: Implement ongoing monitoring and evaluation systems to assess care quality and patient satisfaction. Use patient feedback to guide policy development and improve service delivery. | ||||
| Keywords | ||||
| Patients’ satisfaction; quality care; Universal health insurance | ||||
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