The reality of Applying Principles of Total Quality Management and its Role in Improving the Job Performance of Employees in Government Sector Institutions | ||
| المجلة العلمية للبحوث والدراسات التجارية | ||
| Volume 39, Issue 3, September 2025, Pages 1267-1281 PDF (533.85 K) | ||
| Document Type: المقالة الأصلية | ||
| DOI: 10.21608/sjrbs.2025.392805.2027 | ||
| Author | ||
| فرح الغامدي* | ||
| جامعة الباحة، الباحة، المملكة العربية السعودية | ||
| Abstract | ||
| Organizations have become interested in human resources and employee performance and improving it by applying the principles of Total Quality Management (TQM). Achieving TQM in any organization may require developing the performance of all employees in this organization, as they are the main starting point for achieving total quality, as they are the important source for achieving the quality of the organization. This research explores the impact of Total Quality Management (TQM) principles on employee job performance, focusing on the case of the Saudi Electricity Company. Findings indicate a strong correlation between TQM implementation and improved job performance, with management commitment and employee role clarity playing significant roles. The study underscores the importance of organizational leadership, culture, and continuous training in fostering a TQM-driven environment. Recommendations include raising awareness among leaders about TQM benefits and maximizing employee potential. Future research avenues include comparative studies across sectors and identifying obstacles to job performance improvement in the public sector. | ||
| Keywords | ||
| Total Quality Management (TQM); employee job performance; organizational leadership; organizational culture; management commitment | ||
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