INFORMATION TECHNOLOGY IMPACT ON HOTEL BUSINESS SUSTAINABILITY “BRINGING BEST PRACTICES TO IMPROVE THE HOTEL PERFORMANCE” | ||
| The Scientific Journal of the Faculty of Tourism and Hotels, Alexandria University | ||
| Article 4, Volume 12, Issue 1, June 2015, Pages 71-88 PDF (481.02 K) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/thalexu.2015.45261 | ||
| Author | ||
| Gihan Nabil, Hany Atef | ||
| Faculty of Hotels and Tourism - Alexandria University | ||
| Abstract | ||
| With increased business and improved technology an Information Technology (IT) System became possible, and then IT became necessary to have a consistent method of tracking and maintaining business operations. Later, as customers’ expectations changed, IT became necessary to ensure consistency of meeting customer needs. At a time of soaring energy costs and fragile financial markets, hotels managers are increasingly looking toward sustainability strategies to save money and to cut claims. Sustainability in any hotel can mean small adjustments or a major reorientation. There is no one size fits all approach to creating a sustainable hotel, but there are specific strategies that have had widespread success. These strategies can be implemented by IT to put the hotel industry on a more sustainable path. Worldwide, hotels are now using IT capabilities to facilitate sustainability. The aim of this study is to draw results that help in knowing the importance of using IT practices in sustaining the hotel business that increase its performance. It also seeks to develop IT to achieve wide range of sustainability that match with this century challenges needs The data gathered revealed the following: - Hotels use practices of information technology systems can get a high-quality performance that help in proper decision-making. - There is a significant relation between the information technology practices and keeping the hotel business sustainable. Based upon the findings of the investigated hotels the following recommendations could be suggested: - Identification and implementation of IT practices can help in building a sustainable competitive advantage for hotels. - IT is crucial in sharing information and empowering executives. - Integrating IT globally in sustainability plans is a key in hotel performance | ||
| Keywords | ||
| Information Technology; Sustainability – IT practices –Management Performance | ||
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