Nurses’ Usage of Information Technology and its Relationship to the Quality of Services at Assuit University Hospitals | ||
| Assiut Scientific Nursing Journal | ||
| Article 3, Volume 13, Issue 54, November 2025, Pages 26-36 | ||
| Document Type: Original Article | ||
| DOI: 10.21608/asnj.2025.417352.2161 | ||
| Authors | ||
| Lobna Omar Gad Allaha* 1; Soad Ahmed Ghallab* 2; Karima Hosny Hosny Abdelhafez* 3 | ||
| 1Teaching Staff, School of Nursing (Males), Assiut Governorate, Egypt. | ||
| 2Professor of Nursing Administration, Faculty of Nursing, Assiut University, Egypt. | ||
| 3Assistant Professor of Nursing Administration, Faculty of Nursing, Assiut University, Egypt. | ||
| Abstract | ||
| Background: Information technology (IT) plays a vital role in enhancing healthcare quality by improving safety, efficiency, and service delivery. Hospitals increasingly integrate IT systems to support patient-centered care and achieve higher service standards. Aim: Investigate the effect of nurses’ usage of information technology at Alrajhi and Heart hospitals on the Quality of Services. Assiut University. Design: A descriptive analytical design was applied. Subject and method: The study included 175 nurses from Alrajhi and Heart Hospitals. Tools: Two tools were utilized namely; Quality of health services questionnaire, consisted of 2 parts, part1: a personal data form, part 2: quality of health services questionnaire, Tool (II) Information Technology (IT) questionnaire. Results: Most participants were females and aged ranged from 18–27 years. High satisfaction was reported with IT use, with significant positive correlations between IT and health services, hotel services, and administrative services. Conclusion: IT positively influenced service quality across all domains, improving efficiency, timeliness, and coordination of care. Recommendations: Continuous training, investment in user-friendly systems, and regular evaluation are essential to maximize IT’s role in advancing hospital services. | ||
| Keywords | ||
| Information Technology; Quality of Services. Quality of Health Service; Quality of Hotel Services & Quality of Administrative Services | ||
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