The Impact of Database Automation on the Banking Service Quality: Applied Study on Egyptian National Banks | ||
| مجلة راية الدولية للعلوم التجارية | ||
| Volume 4, Issue 15, October 2025, Pages 99-130 PDF (920.89 K) | ||
| Document Type: المقالة الأصلية | ||
| DOI: 10.21608/rijcs.2025.370461.1295 | ||
| Authors | ||
| DR. Ayman Mohamed Ashour Ahmed* 1; Prof. Mahmoud Farouk Ahmed Mohamed* 2; DR. Mohammed Mohsen Ramadan Hassan* 3 | ||
| 1(Information Technology Lecturer – Agamy Higher Institute of Administrative Sciences) | ||
| 2(Management Information System Department, Egyptian Institute of Alexandria Academy for Management and Accounting, Alexandria, Egypt) | ||
| 3(Information Technology Lecturer - Agamy Higher Institute of Administrative Sciences) | ||
| Abstract | ||
| This research aims to investigate the impact of database automation on the quality of banking services through an applied study on Egyptian national banks. Database automation comprises three main dimensions: cost reduction, improvement of time efficiency, and enhancement of data accuracy. Similarly, banking service quality includes five dimensions: service reliability, responsiveness, website design, ease of use, and usefulness. The researchers employed a descriptive-analytical methodology, the most commonly used approach in social sciences. Surveys were administered to collect data on the research variables, and the collected data were analyzed using appropriate statistical methods to achieve the research objectives and test the validity of the hypotheses. The study concluded that database automation has a positive and statistically significant effect on the quality of services provided by Egyptian national banks. | ||
| Keywords | ||
| Database Automation; Banking Service Quality | ||
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