A Survey on chatbot in E-commerce | ||
| Damanhour Journal of Intelligent Systems and Informatics | ||
| Volume 1, Issue 1 - Serial Number 20240100, January 2025 PDF (332.26 K) | ||
| Document Type: Original Article | ||
| DOI: 10.21608/djis.2025.439429.1016 | ||
| Authors | ||
| Nourelhouda Safwat Awad* 1; Mostafa Thabet Mohamed2 | ||
| 1Institute of Research and Strategic Studies for Nile Basin Countries - Fayoum University | ||
| 2Faculty of Computers and Artificial Intelligence, Fayoum University, Fayoum, Egypt | ||
| Abstract | ||
| E-commerce is one of the most important types of trading all over the world, especially after the spread of COVID-19 all over the world in 2019 caused many problems in all fields of life, such as e-commerce. E-commerce is considered the best choice for trading in some cases, such as the far distance for some customers that can’t handle dealing with such issues, and also for some elderly and sick people who face health problems in obtaining the good product. For handling this new type of trade, many tools were used as a beginning: websites that cover products with each detail and provide a good way to buy and obtain products to your location, wherever you are. As the vast spread of these websites, applications, and some chats for selling goods and the problems of handling all these customers in a perfect way appeared, chatbots were developed to treat and solve these problems, introduce high customer service, and make customers feel that they were speaking to a person, not a robot. This paper will introduce different approaches to handling this research domain and how they impact the economy and society. | ||
| Keywords | ||
| E-commerce; chatbot; economy; society; covid-19 | ||
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