Number of Articles: 2 | ||
1 | Assessing service failure recovery strategies and its impacts upon service quality offered: management perspective in local Fast food restaurants | |
Volume 13, Issue 3, December 2016, Page 74-86 | ||
Nabeel Aly ahmad Badran; Magdy Abdel Aleem Abdela'tty | ||
2 | Job description form as an approach to work quality: specifying problems and strategic planning tool (the case study of Mercure hotel chain) | |
Volume 13, Issue 3, December 2016, Page 87-99 | ||
Nabeel Aly Ahmad Badran; Hesham Ezzat Saad Gad | ||