EKB Journal Management System
Keywords = Customer Perceived Value (CPV)
Number of Articles: 1

1

The Impact of CRM on Customer Satisfaction and Customer Loyalty: Mediation Effect of Customer Perceived Value (Evidence from Hospitality Industry)

Volume 57, Issue 4, September 2020, Page 87-119
Samia El Sheikh; Yasser Tawfik Halim; Hosny Ibrahim Hamdy; Mohamed Adel Hamdy