EKB Journal Management System
Keywords = Customer Relationship Management
Number of Articles: 7
1

The Role of Electronic Customer Relationship Management in Enhancing E-Customer Loyalty through the Mediating Effect of E-Customer Trust: A Field Study on the Egyptian Fast-Food Industry

Volume 61, Issue 2, March 2024, Page 251-290
Nevine Ibrahim abdelsalam Eshra; Noha Beshir
2

The Effect of Applying Customer Relationship Management (CRM) on Improving Citizens' Satisfaction with Public Services in Egypt by Applying it to the Egyptian Post

Volume 22, Issue 21, January 2024, Page 448-465
شريف محمود حمدي رغدان
3

الاتجاهات الحديثة لاستخدامات العلاقات العامة في إدارة الخدمات الحكومية بأدوات الذكاء الاصطناعي

Volume 2023, Issue 82, January 2023, Page 657-695
غادة سيف ثابت
4

الدور الوسيط لإدارة علاقات العملاء فى العلاقة التأثيرية بين أدوات التسويق الرقمى وجودة الخدمات المصرفية ( دراسة تطبيقية على العاملين بالبنوك التجارية بمحافظة الدقهلية )

Volume 13, Issue 3, July 2022, Page 890-940
سلوى زغلول البرعى عبد العزيز
5

Impact of Customer Relationship Management on Customer Retention in Hotels

Volume 21, Issue 3, December 2021, Page 152-161
Sameh Soliman; Nancy J. Kamel
6

How Do the Customers Rate the Hotels on Review Sites: Evidence from Hurghada Hotels in Egypt?

Volume 2, Issue 2, December 2019, Page 209-238
Mohamed T.A. Abdelmawgoud
7

Evaluating Customers Relationship Management practices. As applied to some of Egyptian Restaurants

Volume 16, Issue 1, June 2019, Page 222-231
Yasser El Gohary; Ibrahim Elshaer; Ali El sayed Shehata; Mohamed Sayed El -Zoghbi