The Impact of Organization’s Leadership and Training and Development on Employees’ Satisfaction in Casual Dining Restaurants in Egypt: The Mediating Role of the Work Environment
Rady, A., Zaki, M. (2020). The Impact of Organization’s Leadership and Training and Development on Employees’ Satisfaction in Casual Dining Restaurants in Egypt: The Mediating Role of the Work Environment. EKB Journal Management System, 3(1), 103-121. doi: 10.21608/ijthm.2020.103393
Ahmed Rady; Michael Magdy Zaki. "The Impact of Organization’s Leadership and Training and Development on Employees’ Satisfaction in Casual Dining Restaurants in Egypt: The Mediating Role of the Work Environment". EKB Journal Management System, 3, 1, 2020, 103-121. doi: 10.21608/ijthm.2020.103393
Rady, A., Zaki, M. (2020). 'The Impact of Organization’s Leadership and Training and Development on Employees’ Satisfaction in Casual Dining Restaurants in Egypt: The Mediating Role of the Work Environment', EKB Journal Management System, 3(1), pp. 103-121. doi: 10.21608/ijthm.2020.103393
Rady, A., Zaki, M. The Impact of Organization’s Leadership and Training and Development on Employees’ Satisfaction in Casual Dining Restaurants in Egypt: The Mediating Role of the Work Environment. EKB Journal Management System, 2020; 3(1): 103-121. doi: 10.21608/ijthm.2020.103393

The Impact of Organization’s Leadership and Training and Development on Employees’ Satisfaction in Casual Dining Restaurants in Egypt: The Mediating Role of the Work Environment

International Journal of Tourism and Hospitality Management
Article 6, Volume 3, Issue 1, June 2020, Page 103-121  XML PDF (810.82 K)
Document Type: Original Article
DOI: 10.21608/ijthm.2020.103393
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Authors
Ahmed Rady1; Michael Magdy Zaki2
1Hotel Management, Faculty of Tourism and Hotels, Minia University, Egypt
2Faculty of Tourism and Hotels, Luxor University, Egypt
Abstract
According to uncertainty management theory, this research examined the effect of the Organization’s Leadership and Supervision (OLS) and Training and Development (T&D) on employees’ satisfaction among employees of casual restaurants. This research presented the environment of work as a mediating variable to describe and clarify the correlation between OLS, T&D and employees’ satisfaction. This Research developed all measurements using scales suggested by previous authors. The current research depends on the longitudinal form for data collection. A five-point Likert scale used to test the attitude of the participators toward research variables. 135 Participators shared in this survey are full-time workers employed at casual restaurants located at Greater Cairo. Data collected analyzed using SPSS (23) and AMOS (23) statistical tools. Path analysis approach used to test the research conceptual model. The research found that work environment partiallymediates the effect of OLS and T&D on employees’ satisfaction at casual dining restaurants.Casual dining restaurants should develop adequate training programs and care about their work environment to increase employees' satisfaction and adjust their attitude through changing circumstances
Keywords
Casual Dining Restaurant; Employees’ Satisfaction; OLS; Mediating Role; Work Environment; Training and Development
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