DEVELOPING THE PERFORMANCE OF SECURITY EMPLOYEES (APPLIED TO 3 STAR HOTELS IN ALEXANDRIA CITY) | ||||
| مجلة کلية السياحة والفنادق. جامعة المنصورة | ||||
| Article 11, Volume 6, Issue 6, December 2019, Page 34-64 PDF (481.85 K) | ||||
| Document Type: المقالة الأصلية | ||||
| DOI: 10.21608/mkaf.2019.107052 | ||||
 View on SCiNiTO | ||||
| Authors | ||||
| Sayad Aly Aglan1; Hanan Mohamed Lotfi2; Wael Mahmoud Aziz1 | ||||
| 1Faculty of Tourism and Hotels – Mansoura University | ||||
| 2Faculty of Hotel managment – University of Alexandria in Matrouh | ||||
| Abstract | ||||
| This study investigates the development performance of security line level staff in three star hotels in Alexandria city in order to protect the hotel guests ,hotel employees in addition to the hotel property by increasing the concept of safety and security to hotel security staff , handling modern security equipment and devices as well as conducting security plans to deal with Various critical situations such as tourism crimes, disasters and crises. An analytical descriptive method was used to conduct the research . The questionnaire forms were designed and distributed to all employees of security departments in eight hotels of Alexandria city. The responses were 92.5% . Statistical version 22 of the Social Sciences SPSS program has been used to discuss the phenomenon of the study and to analyze and calculate data from valid forms of analysis in addition to the use of Alpha Kronbach factor , frequencies , averages , standard deviations and percentage . The most important results of the study had been proved that all three star hotels in Alexandria city dealing with stand alone walk through in metals, drugs and explosive detector guest gates In addition to the use of different types of fire extinguishers, with a shortage in using various up to date security equipment and devices , lack of training programs or conducting security plans to deal with various critical situations .The most important recommendations focused on the role of hotel management in applying the latest security equipment , activate advanced security training programs for security personnel as well as recruiting high standard security calibres in terms of speaking English language and hold computer kills according to well designed security employee job description and finally establishing special units dealing with crises and disasters in each hotel. | ||||
| Keywords | ||||
| Security and Safety; Stand Alone Walk Through in | ||||
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