Student’s Satisfaction about Level of Services Management Offered in Students Dormatories at Alexandria University
Abd-Elmna, Y., Mahmoud, N., El- Sawy, E., Ibrahim, A. (2018). Student’s Satisfaction about Level of Services Management Offered in Students Dormatories at Alexandria University. EKB Journal Management System, 39(April-June), 75-91. doi: 10.21608/asejaiqjsae.2018.127168
Yousria Ahmed Abd-Elmna; Naglaa Abd-El-salam Mahmoud; El-Sawy Mohamed Anwar El- Sawy; Ayman farouk Ibrahim. "Student’s Satisfaction about Level of Services Management Offered in Students Dormatories at Alexandria University". EKB Journal Management System, 39, April-June, 2018, 75-91. doi: 10.21608/asejaiqjsae.2018.127168
Abd-Elmna, Y., Mahmoud, N., El- Sawy, E., Ibrahim, A. (2018). 'Student’s Satisfaction about Level of Services Management Offered in Students Dormatories at Alexandria University', EKB Journal Management System, 39(April-June), pp. 75-91. doi: 10.21608/asejaiqjsae.2018.127168
Abd-Elmna, Y., Mahmoud, N., El- Sawy, E., Ibrahim, A. Student’s Satisfaction about Level of Services Management Offered in Students Dormatories at Alexandria University. EKB Journal Management System, 2018; 39(April-June): 75-91. doi: 10.21608/asejaiqjsae.2018.127168

Student’s Satisfaction about Level of Services Management Offered in Students Dormatories at Alexandria University

Alexandria Science Exchange Journal
Article 22, Volume 39, April-June - Serial Number 2, April 2018, Page 75-91  XML PDF (1.82 MB)
Document Type: Original Article
DOI: 10.21608/asejaiqjsae.2018.127168
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Authors
Yousria Ahmed Abd-Elmna* 1; Naglaa Abd-El-salam Mahmoud* 1; El-Sawy Mohamed Anwar El- Sawy* 2; Ayman farouk Ibrahim email 3
1Department of Home Economics - Faculty of Agriculture - University of Alexandria
2Department of Agricultural Extension Education - College of Agriculture - University of Alexandria
3Alexandria University - Faculty of Agriculture - Department of Home Economics.
Abstract
This research aims to study Student’s Satisfaction about Level of Services Management offered in Students Dormatories  at Alexandria University, This study was conducted on A simple random sample of  355 students with 5% of Students who residing in Dormatories at Alexandria University, The data were collected by using a questionnaire through personal interview. The data were analyzed statistically using  Percentages, median, T test, analysis of variance and Pearson’s simple correlation coefficient with computer program (SPSS V.22).The study revealed that:-

Low percentage with high Level of Services Management among 5.6%of participants.
Low percentage with high Level of Satisfaction among 6.5% of participants.
There were statistically significant differences with sex (p < 0.01) between level of service management and level of satisfaction with services.
There were statistically significant differences (p < 0.01) between Dormatories at AlexandriaUniversity with level of service management,satisfaction with services.
There was statistically a positive significant correlation (p < 0.01)  between level of  service satisfaction and age,study group, length of stay, attendance ratio, level of services management . while There was statistically a negative significant correlation (p < 0.01) with  number of  students /room, Percentage of expenditure on meals.
Keywords
Student satisfaction; Service management
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