The Impact of ERP’s Critical Success Factors on Service Quality Dimensions: An empirical study on the Egyptian Telecommunications Sector
Ismail, S., Hashem, G., Aboualam, A. (2017). The Impact of ERP’s Critical Success Factors on Service Quality Dimensions: An empirical study on the Egyptian Telecommunications Sector. EKB Journal Management System, 31(1), 493-531.
Salah Eldin Ismail; Gharib Hashem; Ahmed Aboualam. "The Impact of ERP’s Critical Success Factors on Service Quality Dimensions: An empirical study on the Egyptian Telecommunications Sector". EKB Journal Management System, 31, 1, 2017, 493-531.
Ismail, S., Hashem, G., Aboualam, A. (2017). 'The Impact of ERP’s Critical Success Factors on Service Quality Dimensions: An empirical study on the Egyptian Telecommunications Sector', EKB Journal Management System, 31(1), pp. 493-531.
Ismail, S., Hashem, G., Aboualam, A. The Impact of ERP’s Critical Success Factors on Service Quality Dimensions: An empirical study on the Egyptian Telecommunications Sector. EKB Journal Management System, 2017; 31(1): 493-531.

The Impact of ERP’s Critical Success Factors on Service Quality Dimensions: An empirical study on the Egyptian Telecommunications Sector

المجلة العلمية للبحوث والدراسات التجارية
Article 21, Volume 31, Issue 1, March 2017, Page 493-531  XML PDF (1.13 MB)
Document Type: المقالة الأصلية
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Authors
Salah Eldin Ismail1; Gharib Hashem1; Ahmed Aboualam2
1Faculty of Commerce, Helwan University
2Modern Academy for Computer Science and Management Technology
Abstract
The goal of this research is to understand the impact of the ERP implementation critical success factors on service quality dimensions in the Egyptian telecommunications organizations. The results of the study clarify that there is significant impact of the organizational, technological and human critical success factors of ERP system on the three dimensions of the service quality model that include responsiveness, empathy, and results of service quality.
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