The Effect of ERP System Implementation on the Aspects of Service Quality: An empirical study on the Egyptian Telecommunications Sector
Ismail, S., Hashem, G., Aboualam, A. (2017). The Effect of ERP System Implementation on the Aspects of Service Quality: An empirical study on the Egyptian Telecommunications Sector. EKB Journal Management System, 31(1), 551-588.
Salah Eldin Ismail; Gharib Hashem; Ahmed Aboualam. "The Effect of ERP System Implementation on the Aspects of Service Quality: An empirical study on the Egyptian Telecommunications Sector". EKB Journal Management System, 31, 1, 2017, 551-588.
Ismail, S., Hashem, G., Aboualam, A. (2017). 'The Effect of ERP System Implementation on the Aspects of Service Quality: An empirical study on the Egyptian Telecommunications Sector', EKB Journal Management System, 31(1), pp. 551-588.
Ismail, S., Hashem, G., Aboualam, A. The Effect of ERP System Implementation on the Aspects of Service Quality: An empirical study on the Egyptian Telecommunications Sector. EKB Journal Management System, 2017; 31(1): 551-588.

The Effect of ERP System Implementation on the Aspects of Service Quality: An empirical study on the Egyptian Telecommunications Sector

المجلة العلمية للبحوث والدراسات التجارية
Article 23, Volume 31, Issue 1, March 2017, Page 551-588  XML PDF (1.14 MB)
Document Type: المقالة الأصلية
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Authors
Salah Eldin Ismail1; Gharib Hashem2; Ahmed Aboualam3
1Faculty of Commerce, Helwan University
2Faculty of Commerce , Helwan University
3Modern Academy for Computer Science and Management Technology
Abstract
 The goal of this research is to explore the effect of the ERP system implementation on some aspects of service quality in the Egyptian telecommunications organizations. The results of the research implied that there is significant impact of ERP system implementation on some aspects of service quality model that include tangible aspects of service, reliability and assurance.
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