Investigating the Relationship between Organizational Justice and Organizational Excellence in Egyptian Travel Agents
Mostafa, M., Ezzat, M., Gomaa, H., Abd Eljalil, S. (2020). Investigating the Relationship between Organizational Justice and Organizational Excellence in Egyptian Travel Agents. EKB Journal Management System, 3(2), 65-86. doi: 10.21608/ijthm.2020.134213
Mohamed Mahmoud Mostafa; Mohamed Ezzat; Hala Ahmed Gomaa; Sabreen Abd Eljalil. "Investigating the Relationship between Organizational Justice and Organizational Excellence in Egyptian Travel Agents". EKB Journal Management System, 3, 2, 2020, 65-86. doi: 10.21608/ijthm.2020.134213
Mostafa, M., Ezzat, M., Gomaa, H., Abd Eljalil, S. (2020). 'Investigating the Relationship between Organizational Justice and Organizational Excellence in Egyptian Travel Agents', EKB Journal Management System, 3(2), pp. 65-86. doi: 10.21608/ijthm.2020.134213
Mostafa, M., Ezzat, M., Gomaa, H., Abd Eljalil, S. Investigating the Relationship between Organizational Justice and Organizational Excellence in Egyptian Travel Agents. EKB Journal Management System, 2020; 3(2): 65-86. doi: 10.21608/ijthm.2020.134213

Investigating the Relationship between Organizational Justice and Organizational Excellence in Egyptian Travel Agents

International Journal of Tourism and Hospitality Management
Article 3, Volume 3, Issue 2, December 2020, Page 65-86  XML PDF (659.71 K)
Document Type: Original Article
DOI: 10.21608/ijthm.2020.134213
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Authors
Mohamed Mahmoud Mostafa1; Mohamed Ezzat1; Hala Ahmed Gomaa2; Sabreen Abd Eljalil3
1Faculty of Tourism and Hotels, Minia University, Egypt
2Faculty of Tourism and Hotel Management, Helwan University, Egypt
3Faculty of Tourism and Hotels, Luxor University, Egypt
Abstract
Organizational justice represents people’s perceptions about the extent of fair treatment within organizations. It consists of four dimensions; distributive, procedural, informational and interpersonal justice. On the other hand, organizational excellence could be illustrated as the impressive management which leads to the best results. It includes seven dimensions; mission statement, leadership, strategy, knowledge management, products, human resources management and customer relationship management. This study attempts to define the relationship between organizational justice and organizational excellence in Egyptian travel agents. This study applied descriptive methodology which used a cross-sectional design. Questionnaire was implemented to the gather the primary data from the sample of study from 1th August till 20th September 2020. The study included 329 tourism companies who participated with 400 employees, after revising questionnaires; only 358 questionnaires were valid for statistical analysis. The main result is that organizational justice has a predictive ability of organizational excellence in Egyptian travel agents. 
Keywords
Distributive justice; Informational justice; Interpersonal justice. Organizational justice; Organizational excellence; Procedural justice
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