Outsourcing, Imperialism, and Power: Master-slave Dialectic in Rimini Protokoll’s Call Cutta in a Box
Abdelfattah, H. (2020). Outsourcing, Imperialism, and Power: Master-slave Dialectic in Rimini Protokoll’s Call Cutta in a Box. EKB Journal Management System, 21(9), 269-289. doi: 10.21608/jssa.2021.51766.1217
Hany Abdelfattah. "Outsourcing, Imperialism, and Power: Master-slave Dialectic in Rimini Protokoll’s Call Cutta in a Box". EKB Journal Management System, 21, 9, 2020, 269-289. doi: 10.21608/jssa.2021.51766.1217
Abdelfattah, H. (2020). 'Outsourcing, Imperialism, and Power: Master-slave Dialectic in Rimini Protokoll’s Call Cutta in a Box', EKB Journal Management System, 21(9), pp. 269-289. doi: 10.21608/jssa.2021.51766.1217
Abdelfattah, H. Outsourcing, Imperialism, and Power: Master-slave Dialectic in Rimini Protokoll’s Call Cutta in a Box. EKB Journal Management System, 2020; 21(9): 269-289. doi: 10.21608/jssa.2021.51766.1217

Outsourcing, Imperialism, and Power: Master-slave Dialectic in Rimini Protokoll’s Call Cutta in a Box

مجلة البحث العلمي في الآداب
Article 10, Volume 21, Issue 9, December 2020, Page 269-289  XML PDF (597.61 K)
Document Type: المقالة الأصلية
DOI: 10.21608/jssa.2021.51766.1217
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Author
Hany Abdelfattah email
English dept., Faculty of Alsun, Minia University, Egypt.
Abstract
الملخص
التعهيد، الامبريالية، وَالْقُوَّة: جَدليةٌ السيدٌ والعبدٌ فِي مسرحيةِ کَلْکَتّا فِى صُنْدُوق لريمني بروتکول .
يُسَلِّط الْبَحْث الضَّوْءُ عَلَى التعهيد خَارِج الْحُدُودِ کَمَا ظَهَرَ فِي مَسْرَحِيَّة الْمَوْقِع الْمُحَدِّد کَلْکَتّا فِى صُنْدُوق لريمني بروتکول کمجاز عَن جَدَلِيَّةٌ السَّيِّدُ وَالْعَبْدُ لهيجل. حَيْث تَوَظَّف شَرِکات التعهيد خَارِج الْحُدُود، مِثْل شَرِکَة ديسکون الْمَحْدُودَة، عمالاً هنوداً فِي مَرَاکِز الاتصالات وتجبرهم، لِاسْتِمْرَار عَمَلِهِم، عَلَى تَخْفِيفِ اللُّکْنَة الْهِنْدِيَّة الثَّقِيلَة وَتَغْيِير الْمَوْقِع الجغرافي لَهُم لِيَسْهُلَ لَهُمْ خَدَّاعٌ العملاء الأوربيِّين عَلَى خُطُوط التليفون الدَّوْلِيَّة وبالتالي يَسْهُل اقناعهم أَنَّهُم اوربيون مِثْلُهُم لتسويق بَضَائِعَهُم. وَهَکَذَا غَدَت اللُّغَة وتکنولوجيا الاتصالات سلاحين أساسيين فِي تَجْنِيد الْعُمَّال الهنود فِي مَرَاکِز الاتصالات لِتَقْدِيم خِدْمَة رَخِيصَة الثَّمَن للعملاء الأوربيِّين. ويهدف الْبَحْثُ إلَى الْإِجَابَةِ عَنْ الأَسْئِلَةِ : کَيْف أَصْبَح التعهيد خَارِج الْحُدُود حَلْقَةً مِنْ حَلَقَات هَيْمَنَة الْغَرْب عَلَى الشَّرْق؟ کَيْفَ فَرَضَ الاِسْتِعْمار تَعْلَم اللُّغَة الإنْجلِيزِيَّة عَلَى الهنود لِخِدْمَة العملاء الأوربيِّين؟ کَيْف اسْتَحَال الْعُمَّال الهنود فِي سَلَمِ طَبَقِي و تِکْنُولُوجِي يُسَبِّب الْکَثِيرِ مِنْ الضغوط عَلَيْهِمْ وَ يُسَبِّب صعوبات فِي الاندماج مَع مجتمعاتهم؟ کَيْف أَن إتْقَان اللُّغَة و التکنولوجيا يُسَبِّب "ادراکاً" و "استقلالية" للهنود ضِدّ اسيادهم الأوربيِّين کَمَا جَاءَ فِي نَظَرِيَّة هِيجل؟ ماهي إلَيْة اسْتِخْدَامٌ مَسْرَح الْمَوْقِع الْمُحَدِّد فِي کالکتا؟
This paper investigates how offshore outsourcing, as represented in Rimini Protokoll’s site-specific play Call Cutta in a Box, is a metaphor of the Hegelian Master-slave dialectic. Offshore outsourcing corporations, like Descon Limited, employ Indian call center operators and force them to have intense training to neutralize their thick Indian accents and mask their GPS location to defraud European customers at the other end of the line. Language and Information Technology have been used by these global corporations to enslave Indian workers and to provide a service of high quality to European customers. The paper seeks to find answers to the questions: How is offshore outsourcing an important phase in the trajectory of the imperialistic hegemony of the West over the East? How did colonialism impose the English language on Indians to turn them into mere servants to their purposes? How does the hierarchical power structure cause immense stress on Indian call center operators? How do the Indians payback by mastering Information Technology, thus gaining ‘recognition’ and ‘independence’ from the masters? What is the function behind using a call center in Kolkata as a site-specific theatre?
Keywords
Rimini Protokoll; Call Cutta in a Box; master-slave dialectic; outsourcing; site-specific theatre
References

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