Eid, R. (2005). Toward asuccessful CRM IMplementation: an integrated model. EKB Journal Management System, 25(2), 1-45. doi: 10.21608/caf.2005.142604

Reyad Eid. "Toward asuccessful CRM IMplementation: an integrated model". EKB Journal Management System, 25, 2, 2005, 1-45. doi: 10.21608/caf.2005.142604

Eid, R. (2005). 'Toward asuccessful CRM IMplementation: an integrated model', EKB Journal Management System, 25(2), pp. 1-45. doi: 10.21608/caf.2005.142604

Eid, R. Toward asuccessful CRM IMplementation: an integrated model. EKB Journal Management System, 2005; 25(2): 1-45. doi: 10.21608/caf.2005.142604