Assessment of laboratory quality standers to ensure accuracy of performed tests and patient’s satisfaction
Noaman, A., Mohamad, S., Abdelmalek, A., Ayoub, M. (2021). Assessment of laboratory quality standers to ensure accuracy of performed tests and patient’s satisfaction. EKB Journal Management System, 6(6), 30-40. doi: 10.21608/muj.2021.70600.1053
Ahmed Smi Noaman; Samar Gamal Mohamad; Ahmad Mohamed Abdelmalek; Marwa Mahmoud Ayoub. "Assessment of laboratory quality standers to ensure accuracy of performed tests and patient’s satisfaction". EKB Journal Management System, 6, 6, 2021, 30-40. doi: 10.21608/muj.2021.70600.1053
Noaman, A., Mohamad, S., Abdelmalek, A., Ayoub, M. (2021). 'Assessment of laboratory quality standers to ensure accuracy of performed tests and patient’s satisfaction', EKB Journal Management System, 6(6), pp. 30-40. doi: 10.21608/muj.2021.70600.1053
Noaman, A., Mohamad, S., Abdelmalek, A., Ayoub, M. Assessment of laboratory quality standers to ensure accuracy of performed tests and patient’s satisfaction. EKB Journal Management System, 2021; 6(6): 30-40. doi: 10.21608/muj.2021.70600.1053

Assessment of laboratory quality standers to ensure accuracy of performed tests and patient’s satisfaction

Medicine Updates
Article 7, Volume 6, Issue 6, July 2021, Page 30-40  XML PDF (1.07 MB)
Document Type: Research project
DOI: 10.21608/muj.2021.70600.1053
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Authors
Ahmed Smi Noaman1; Samar Gamal Mohamad2; Ahmad Mohamed Abdelmalek3; Marwa Mahmoud Ayoub email 4
1dentistry
2Faculty of pharmacy Sini University Quality health services diploma Sadat Academy
3Faculty of nursing at zagazyg universty Quality health services diploma Sadat Academy
4Faculty of pharmacy safety portsaid
Abstract
Laboratories are one of the most important places to provide services to patients within the health institution, which must be ensure the patient safety and care quality.
The study showed the most problems occur among laboratories in hospitals, especially related to patient safety occur due to poor management and lack awareness of the importance of continuous training within the health facility.
This gives evidence that management and organization of work is more important than previously thought, and applying of quality standards, training and continuous development is best in delivering health care.
Therefore, there must be a good management system and an effective mechanism to solve the problems facing the institution and staff and patients
• A pilot study compared to two randomized labs in port said (El-Hay Emaraty medical center and Mostafa Kamel medical center) lab quality management system.
• The statistical analysis shows that El-Hay Emaraty medical center lab is scored 52 % but Mostafa Kamel medical center lab Is scored 27% according to interview and observations checklist which based on WHO standard.
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Highlights

 

Keywords
Quality; Laboratories; Health Care; Patient Satisfaction; Lab accuracy
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