Factors Affecting Organizational Citizenship Behavior: An Empirical Study of Four- and Five-Star Hotels in Sharm El-Sheikh. | ||||
| Journal of Association of Arab Universities for Tourism and Hospitality | ||||
| Article 10, Volume 17, Issue 3, December 2019, Page 172-193 PDF (854.23 K) | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/jaauth.2019.207169 | ||||
 View on SCiNiTO | ||||
| Authors | ||||
Samy Wageh Mahmoud ; Mahmoud Salam
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| Hotels Studies Department, Faculty of Tourism and Hotels, Suez Canal University | ||||
| Abstract | ||||
| The purpose of this study was to determine the factors affecting OCB at four and five-star hotels in Sharm El-Sheikh, Egypt. The literature review tackled the OCB concept, types, dimensions and importance in the context of hospitality industry. Based on quantitative research methods, (421) questionnaire forms were distributed to frontline employees in research community. The results were analyzed using the SPSS version (22). The results indicated that job satisfaction was the most influential factor on OCB while organizational support is the least. The study recommended hotel administrators to formulate innovative policies to be able to emphasize on job satisfaction, affective commitment and procedural justice in order to influence on organizational citizenship behavior. | ||||
| Keywords | ||||
| Organizational Citizenship Behavior; OCB; SPSS; organizational support | ||||
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