الجينات التنظيمية وعلاقتها بالبتکار : الدور الوسيط لجودة الخدمة بالتطبيق على المراکز الطبية المتخصصة بجامعة المنصورة

ثانيا المراجع األجنبية: 1. Arjoon, S., (2006) Corporate Governance and Organizational DNA :The Role of Ethics, 7th Annual Conference March 29-31,Sherbourne Conference Centre, Barbados. 2. Askham, J.,& Coulter, A., & Parsons, S. (2008) Where are the patients in decisionmaking about their own care?, World Health Organization Regional Office for Europe, Conference on Health Systems, 25–27 June 2008, Tallinn, Estonia. 3. Arnold, K. (2006), Corporate DNA: Using Organizational Memory to Improve Poor Decision-making, Congress Library. 4. Allen, B.,(2018)" Leading Change Together: Reducing Organizational Structural Conflict through a Dialogic OD Approach using Liberating Structures" PhD Dissertation, Nova Southeastern University. 5. Akin, J., & Dye, D., & Kletter, D., & McFraland, W (2007), Performance Gene: unleashing the Humane Element of Organization DNA, Booz Allen Hamilton Inc. 6. Azzoral,R.,Barber,S., Macias,H., Leung,J.,(2009) Quality Improvement in Health Care, https://healthcarequalityassurance.wordpress.com/category/lecture-6/. 7. Bordia, R., & Kronenberg, E., & Neely, D.,(2005)" Innovation’s Org DNA" Booz Allen Hamilton Inc. 8. Bunting, Jr., (2011) "Healthcare Innovation Barriers Perceived by Risk Managers: Effects of Hospital Bed Size and Organizational Structure" PhD Dissertation, Northcentral University. 9. Baker, A., & Branch, K., (2002). Chapter 1: Concepts underlying organizational effectiveness: trends in the organization and management science literature. Managing 29 Science as a Public Good: Overseeing Publicly Funded Science, Management Benchmark Study. US Department of Energy. 10. Chang,Y., Lin, P., Tsou, Y., & Chen, C.,(2008)"Determinants of customer-perceived service quality in senior-care industry and their relationship to customer satisfaction and behavioral intentions: research findings from Taiwan" International Business & Economics Research Journal, 7(12), 117-128. 11. Dobni, B. (2008) Measuring innovation culture in organizations", European Journal of Innovation Management, Vol. 11 no. 4 , pp. 539 – 559 12. Dehoff, K., Jaruzelski, B., Kronenberg., E. (2005), Innovation’s Org DNA, strategy+ business. Booz Allen Hamilton Inc. 13. De Man, A., & Luvison, D. (2010),Alliance Culture: It’s in the DNA!, ASAP White Paper on Alliance Culture, PP.1-14. 14. Dunbar, V., (2014) " A Critical Examination of Crisis Decision-Making Models: Are They Adequate for 21st Century Organizational Environments " PhD Dissertation, (University of Maryland University College). 15. Essner, A., (2018)" Assessing Air Traffic Control Service Quality in the United States and Canada: A Comparative Study Using the Servqual Model" PhD Dissertation , Capella University). 16. Frias, J., (2014) "Educational entrepreneurship: The relationship between organizational structure and innovation" PhD Dissertation, California State University, Fresno. 17. Gharmy, B. (2006).The Factor of Organizational DNA. Harvard Business. 18. Giese,G.,(2018)"Using Herzberg’s Theory of Motivation to Predict Job Satisfaction in Non-Academic Iowa Community College Employees"PhD Dissertation, The University of South Dakota. 19. Gaby R., (2017). Service Quality in New York City Fine-Dining Establishments: How the Values, Principles, and Practices of Service Excellence are Learned, Shared, and Applied, PhD Dissertation, Teachers College, Columbia University. 20. Getchius, A.,(2011)"Improving The Effectiveness Of The Barnabas Ministry Volunteer Program At The Midwest Center For Health Through The Application Of Quality Processes "PhD Dissertation, California State University, Dominguez Hills. 21. Honold , L. (2005), "Organizational DNA concept", Congress Library. 22. Honold , L., & Silverman, R. (2002) Organizational DNA : Diagnosis Your Organization for Increased Effectiveness. California: Davies Black. 23. Holladay, R. (2005). Simple Rules: Organizational DNA, OD Practitioner, Vol. 37, NO. 4, pp,1-7 24. Hetherington, R. (1982) Quality Assurance and Organizational Effectiveness in Hospitals , the University of Colorado, Health Services Research, Vol.17, No.2 , PP.185- 200. 25. Hearld, L., & Alexander, J., & Fraser, I & Jiang, H.(2008), How Do Hospital Organizational Structure and Processes Affect Quality of Care? Medical Care Research and Review Vol. 65, No. 3, pp. 259-299. 26. Ishak, A., & Osman, M., & Din, G. (2013 ) Conceptualizing Organizational Effectiveness in Light of Islamic Value System, International Journal of Social Science and Humanity, Vol. 3, No. 6,PP.532-537. 27. Ä°zzet DöÅŸ, ( 2013), School DNA and Its Transfer, American Journal of Human Ecology Vol. 2, No. 1, 2013, 7-15. 32 28. Jefferson, R., (2018) " Intrinsic and Extrinsic Job Motivators Predicting Likelihood of Employee Intent to Leave" PhD Dissertation, College of Management and Technology, Walden University. 29. Jackson, S., (1998) Organisational effectiveness within National Health Service (NHS)Trusts International Journal of Health Care Quality Assurance 11/7 216–221. 30. Knott, D., & Neilson, G. (2006), organize to execute: It's in the DNA, Ivey Business Journal. 31. Khorasgani , A., & Nosouhi, A.,& Bahrami, M.(2015) A Comparative Study organizational DNA in private companies Terms of tax evasion Based On HONALD AND SILVERMAN’S MODEL,Indian Journal of Fundamental and Applied Life Sciences ,Vol. 5 (S4), pp. 1391-1400. 32. Knott, D., & Neilson, G.(2006), Organizing to execute: It's in the DNA, Ivey Business Journal. 33. Knott, D.,& Mendes, D.,& Jones, J., & Neilson, G. ( 2006), A WHCC Report: Diagnosing the Health of the Health Sector, Crown Business, Booz Allen Hamilton.PP.1- 11. 34. Kletter, D., & McFarland, W., & Akin, J & Dye, D.(2009)The Performance Gene , BoozAllen Hamilton Inc. 35. Krishnan, R.., (2018)" Organizational Change Readiness: Effects of Organizational Structure and Leadership Communication in Organizational Change" PhD Dissertation, University of Maryland University College. 36. Lehner , F. and Maier, R (2000),How Can Organizational Memory Theories Contribute to Organizational Memory Systems? Information Systems Frontiers ,Vol.2 ,No.4,PP. 277-298. 37. Mutale, W., & Helen, A., & Virginia, B., & Margaret, M., & Dina, B.(2013) Measuring health workers’ motivation in rural health facilities: baseline results from three study districts in Zambia, Human Resources for Health,Vol.11 No.8, pp.1-8. 38. Metz, j.,(2018), " The Impact Of Achievement Motivation , Job Satisfaction And Work-Life Balance Among Retell Managers" PhD Dissertation, Pepperdine University Graduate School of Education and Psychology. 39. Neilson, G., Pasternack, B., & Van Nuys, K. (2005). The Passive-Aggressive Organization. Harvard Business Review, 1-12. 40. Neilson, G., & Martin, K., & Elizabeth, P. (2008), The Secrets to Successful Strategy Execution., Harvard Business Review, PP.1-14. 41. Neilson, G.,& Pasternack, B., & Mendes, D. (2004), The Seven Types Of Organizational DNA, Strategy Business, Issue , 35. 42. Neilson, G. (2006). The Four Factors of Organizational DNA. Harvard Business, 33, 1-10. 43. Neilson, G. & Pasternack, B., (2005), keep what’s good, fix what’s wrong, and unlock great performance, Crown Business, New York. 44. Neilson, G., & Fernandes , L.( 2008) ,the dominant genes Organizational Survival Of the Fittest, Booz & Company. 45. Nafei , W. (2015) , The Role of Organizational DNA in Improving Organizational Performance: A Study on the Industrial Companies in Egypt, International Business Research; Vol. 8, No. 1, Canadian,PP,117-130. 30 46. Prindle, Z., (2017)" Exploring the innovation strategies for service improvement in small US information technology support companies" PhD dissertation, Colorado Technical University. 47. Ringo,T., & MacDonald, R.(2008) Unlocking the DNA of the Adaptable Workforce , The Global Human Capital Study, IBM Global Business Services, PP.1 - 66 48. Rios, L., (2016) "Internal Capital, External Knowledge, and Random Draws: Three Drivers of Organizational Structure " PhD dissertation, Department of Business Administration, Duke University 49. Sarran, M., ( 2017), "A Study of The Influence Of Employee Ownership On Leadership Decision Making " PhD, Dissertation (Presented in Partial Fulfillment). 50. Soroush, S., & Mohammadpouri, M., &, Poorfarahmand, B., & Esfahani, D.(2014), Studying of Organizational DNA in Esfahan Province Sport and Youth Offices, International Journal of Human Resource Studies ,Vol. 4, No. 3,PP.125-138. 51. Sather, O., (2018)" Creating Systems of Information and Data Structure in Non-profit Performing Arts Management" PhD dissertation, California State University, Long Beach). 52. Thomas, S. (2013)The Organizational DNA of Effective Marketing How to do the right things right, Booz & Company Org DNA Profiler. 53. Tata, J. & Prasad, S. (2004) Team Self-management Organizational Structure and Judgments of Team Effectiveness, Journal of Managerial, Vol. 16. No. 2.PP. 248-265. 54. Trimble, C., & Julie, B.(2003), Capstone-White’s Document Management and Production Services, Tuck School of Business at Dartmouth – William F.Achtmeyer Center for Global Leadership, pp.2-17. 55. Ukaga, C. (2015)."The relationship between information technology and organizational effectiveness as perceived by health care providers" PhD, Dissertation ,Walden University. 56. Watterson, J., (2018) "Influences On The Effectiveness Of Information Technology Innovations In Primary Health Care " PhD dissertation, UC Berkeley. 57. Yeandle, J., & Fawkes, L., Carter, C., & Gordon, C.,& Challis, E.(2015)Organizational effectiveness and personality disorder, Mental Health Review Journal,Vol.20, No. 2 ,pp.84–91.