Quality improvement of health services in primary care centers
Ali, H., ALghobashi, D., Aldeep, S., Eltanahy, N., Ghazal, A., Leil, A., Yousef, R., Elsalamony, E., Abo Elhoda, H., Elshahat, A. (2022). Quality improvement of health services in primary care centers. EKB Journal Management System, 9(9), 56-70. doi: 10.21608/muj.2022.111639.1081
Hoda Hegazy Ali; Dina Saad ALghobashi; Shimaa Mosad Aldeep; Nesma Hassan Eltanahy; Amr Ahmed Ghazal; Aya Ahmed Leil; Rowida Ahmed Yousef; Enas Mohammed Elsalamony; Hanan Elkhedr Abo Elhoda; Aya Seif Elshahat. "Quality improvement of health services in primary care centers". EKB Journal Management System, 9, 9, 2022, 56-70. doi: 10.21608/muj.2022.111639.1081
Ali, H., ALghobashi, D., Aldeep, S., Eltanahy, N., Ghazal, A., Leil, A., Yousef, R., Elsalamony, E., Abo Elhoda, H., Elshahat, A. (2022). 'Quality improvement of health services in primary care centers', EKB Journal Management System, 9(9), pp. 56-70. doi: 10.21608/muj.2022.111639.1081
Ali, H., ALghobashi, D., Aldeep, S., Eltanahy, N., Ghazal, A., Leil, A., Yousef, R., Elsalamony, E., Abo Elhoda, H., Elshahat, A. Quality improvement of health services in primary care centers. EKB Journal Management System, 2022; 9(9): 56-70. doi: 10.21608/muj.2022.111639.1081

Quality improvement of health services in primary care centers

Medicine Updates
Article 7, Volume 9, Issue 9, April 2022, Page 56-70  XML PDF (1.02 MB)
Document Type: Review Article
DOI: 10.21608/muj.2022.111639.1081
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Authors
Hoda Hegazy Ali email 1; Dina Saad ALghobashi2; Shimaa Mosad Aldeep3; Nesma Hassan Eltanahy4; Amr Ahmed Ghazal5; Aya Ahmed Leil3; Rowida Ahmed Yousef3; Enas Mohammed Elsalamony6; Hanan Elkhedr Abo Elhoda7; Aya Seif Elshahat8
1faculty of pharmacy, Mansoura University
2Faculty of Pharmacy , Mansoura university
3Faculty of Pharmacy, Mansoura university
4Faculty of Pharmacy , 6th of October university
5Faculty of dentistry, Alexandria university
6Faculty of Pharmacy, Masr university for science and technology
7Faculty of pharmacy, El Azhar university
8Faculty of Dentistry, Delta university
Abstract
Paying attention to enhance the quality of health services benefits both the individual and the society in addition to building trust between the health system and individual taking into account the rights of patients and ensuring their satisfaction. Health care units spend a lot of money and time on quality development and so the patient satisfaction is a key measure in this process. Therefore the completion of patient satisfaction surveys is a critical requirement. The elements of quality are: efficiency, security, focusing on patient needs, right timing, fairness, inclusion and effectiveness. The (Plan-Do-Study-Act ) is a model used to test interventions on a small scale. Also six Sigma is a method that eliminate defects in healthcare and reduce the variation. Primary health care is the starting point of the health system and should be the fixed point of care over the long term. The quality of primary healthcare helping hands depends on a primary care crew that is reached, carried and inspired to give high quality care.
Keywords
Health care; Primary care; Quality improvement; patient; services
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