Incivility and Ostracism in the Workplace among staff nurses and its relation to the quality of care
A. El-Guindy, H., Mohamed Rashed, N., Ahmed Mohammed Abd El Salam, F., Mohamed Ahmed Maiz, A. (2022). Incivility and Ostracism in the Workplace among staff nurses and its relation to the quality of care. EKB Journal Management System, 13(1), 1406-1420. doi: 10.21608/ejhc.2022.227160
Hoda A. El-Guindy; Noha Mohamed Rashed; Faten Ahmed Mohammed Abd El Salam; Asmaa Mohamed Ahmed Maiz. "Incivility and Ostracism in the Workplace among staff nurses and its relation to the quality of care". EKB Journal Management System, 13, 1, 2022, 1406-1420. doi: 10.21608/ejhc.2022.227160
A. El-Guindy, H., Mohamed Rashed, N., Ahmed Mohammed Abd El Salam, F., Mohamed Ahmed Maiz, A. (2022). 'Incivility and Ostracism in the Workplace among staff nurses and its relation to the quality of care', EKB Journal Management System, 13(1), pp. 1406-1420. doi: 10.21608/ejhc.2022.227160
A. El-Guindy, H., Mohamed Rashed, N., Ahmed Mohammed Abd El Salam, F., Mohamed Ahmed Maiz, A. Incivility and Ostracism in the Workplace among staff nurses and its relation to the quality of care. EKB Journal Management System, 2022; 13(1): 1406-1420. doi: 10.21608/ejhc.2022.227160

Incivility and Ostracism in the Workplace among staff nurses and its relation to the quality of care

Egyptian Journal of Health Care
Article 95, Volume 13, Issue 1, March 2022, Page 1406-1420  XML PDF (375.67 K)
Document Type: Original Article
DOI: 10.21608/ejhc.2022.227160
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Authors
Hoda A. El-Guindy1; Noha Mohamed Rashed2; Faten Ahmed Mohammed Abd El Salam3; Asmaa Mohamed Ahmed Maiz4
1Assistant professor at Nursing Administration Department, Faculty of Nursing, Beni-Suef University
2Nursing Administration, Nursing College, Misr University for Science and Technology
3Lecturer of nursing administration, Faculty of Nursing, Mansoura University
4Lecturer of Nursing Administration Department, Faculty of Nursing, South Valley University, Egypt
Abstract
Background: Workplace place incivility may lead to different outcomes that an increase in mental and physical stress. Aim: To assess the incivility and ostracism in the workplace among staff nurses and its relation to the quality of care. Research Design: Descriptive correlational research design was utilized. Setting: The current study was conducted at South Vally University Hospital. Subjects: A convenience sample consisted of 100 staff nurses were enrolled in the study. Tools: Three main tools were used (I) Workplace Incivility scale, (II) Workplace Ostracism Scale, and (III) Quality of Nursing Care scale. Results: In the results of the current study more than half of the nurses had a low level of workplace ostracism. The overall mean of the quality of nursing care scale was 3.14 (SD = 0.66) from a scale of 1–5 and health promotion was the lowest mean dimension (mean = 3.08, SD = 0.74). Nurse incivility exerted a multivariate effect on the overall quality of nursing care and its different dimensions. There was a low-level positive (r = 0,302; p <0, 01) statistically significant correlation between staff nurses' workplace incivility and workplace ostracism.  Conclusion: General incivility and nurse incivility were found to negatively affect the quality of nursing care and its different dimensions. Recommendations: Incivility must be treated with a zero-tolerance policy by hospital administrators. Administrators at hospitals must foster a positive work environment in which civil communication is the norm and hospital standards are known and obeyed. Provide useful information to enhance the quality of nursing care by acting in incivility concerns that arise from various sources within the hospital.
Keywords
Staff nurses; Incivility and Ostracism Workplace; Quality of care
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