Important Factors in Employee Evaluation in Hotels the Experts and Managers Point of View | ||||
| Egyptian Journal of Tourism and Hospitality | ||||
| Volume 25, Issue 2, December 2018, Page 50-65 PDF (740.27 K) | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/ejth.1999.233726 | ||||
 View on SCiNiTO | ||||
| Authors | ||||
| Mohamed Abdelfattah Zohry; Tamer ELTantawy | ||||
| Department of Hotel Studies, Faculty of Tourism and Hotels, Mansoura University, Egypt | ||||
| Abstract | ||||
| This study has aimed to knowing the importance factors in employee evaluation or performance appraisal through the experts and managers in hotel industry point of view. The study has used personal interviews approach and the results were statically analyzed. From the analysis carried out, it was found quality and customer focus and interpersonal skills were the importance factors in performance appraisal. The researchers recommend that the hotel should work on improving performance appraisal methods and organizing specialty training courses to develop staff in hotel organization. | ||||
| Keywords | ||||
| Performance - performance appraisal; Management by Objectives; 360 performance appraisal | ||||
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