The Relationship between Aged Patients’ Expectations and their Satisfaction with Health Service Quality in Outpatient’s Clinics.
arafat Issa, Z., El Guindy, H., Ahmade, M., Abozied, A. (2022). The Relationship between Aged Patients’ Expectations and their Satisfaction with Health Service Quality in Outpatient’s Clinics.. EKB Journal Management System, 5(2), 291-306. doi: 10.21608/niles.2022.134435.1066
Zeinab arafat Issa; Hoda A El Guindy; Mervate Abdelkader Ahmade; aziza M Abozied. "The Relationship between Aged Patients’ Expectations and their Satisfaction with Health Service Quality in Outpatient’s Clinics.". EKB Journal Management System, 5, 2, 2022, 291-306. doi: 10.21608/niles.2022.134435.1066
arafat Issa, Z., El Guindy, H., Ahmade, M., Abozied, A. (2022). 'The Relationship between Aged Patients’ Expectations and their Satisfaction with Health Service Quality in Outpatient’s Clinics.', EKB Journal Management System, 5(2), pp. 291-306. doi: 10.21608/niles.2022.134435.1066
arafat Issa, Z., El Guindy, H., Ahmade, M., Abozied, A. The Relationship between Aged Patients’ Expectations and their Satisfaction with Health Service Quality in Outpatient’s Clinics.. EKB Journal Management System, 2022; 5(2): 291-306. doi: 10.21608/niles.2022.134435.1066

The Relationship between Aged Patients’ Expectations and their Satisfaction with Health Service Quality in Outpatient’s Clinics.

NILES journal for Geriatric and Gerontology
Article 5, Volume 5, Issue 2, June 2022, Page 291-306  XML PDF (403.19 K)
Document Type: Original Article
DOI: 10.21608/niles.2022.134435.1066
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Authors
Zeinab arafat Issa email 1, 2; Hoda A El Guindy3; Mervate Abdelkader Ahmade2; aziza M Aboziedorcid 2
1Nursing supervisor, Hamad General Hospital Doha. Qatar
2CHN Department- Nursing-Beni-Suef University-Egypt
3Nursing Aministration Department- Beni-Suef University-Egypt
Abstract
Background: Assessing elderly expectations and satisfaction with care can help developing better PHC community services to them. Aim: to identify the relationship between patients’ expectations and their satisfaction with service quality in outpatient clinics. Methods: cross-sectional analytic study was conducted in the outpatient departments of the Health Insurance Hospitals in Beni-Suef and Al-Fayoum Governorates as a day-care services for old age on a consecutive non-probability sample of 195 elderly attending the settings. Data were collected using an interview questionnaire including the modified SERVQUAL tool to assess elderly expectations of and satisfaction with the day care services.The work was done from February to July 2020. Results: Elderly patients’ age was mostly
Keywords
Older patients; Expectations; Satisfaction; Day-care program
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