Patient satisfaction with use of telepsychiatry and perception of mental stigma in psychiatric clinic
Mohamed Gado, E., Ahmed Wahba El salamony, A., Abdelfatah Ahmed Zewiel, M. (2022). Patient satisfaction with use of telepsychiatry and perception of mental stigma in psychiatric clinic. EKB Journal Management System, 3(1), 470-483. doi: 10.21608/ejnsr.2022.247227
Eslam Mohamed Gado; Amina Ahmed Wahba El salamony; Marwa Abdelfatah Ahmed Zewiel. "Patient satisfaction with use of telepsychiatry and perception of mental stigma in psychiatric clinic". EKB Journal Management System, 3, 1, 2022, 470-483. doi: 10.21608/ejnsr.2022.247227
Mohamed Gado, E., Ahmed Wahba El salamony, A., Abdelfatah Ahmed Zewiel, M. (2022). 'Patient satisfaction with use of telepsychiatry and perception of mental stigma in psychiatric clinic', EKB Journal Management System, 3(1), pp. 470-483. doi: 10.21608/ejnsr.2022.247227
Mohamed Gado, E., Ahmed Wahba El salamony, A., Abdelfatah Ahmed Zewiel, M. Patient satisfaction with use of telepsychiatry and perception of mental stigma in psychiatric clinic. EKB Journal Management System, 2022; 3(1): 470-483. doi: 10.21608/ejnsr.2022.247227

Patient satisfaction with use of telepsychiatry and perception of mental stigma in psychiatric clinic

International Egyptian Journal of Nursing Sciences and Research
Article 27, Volume 3, Issue 1, July 2022, Page 470-483  XML PDF (712.25 K)
Document Type: Original Article
DOI: 10.21608/ejnsr.2022.247227
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Authors
Eslam Mohamed Gado1; Amina Ahmed Wahba El salamony* 2; Marwa Abdelfatah Ahmed Zewiel1
1Lecturer of Psychiatric and Mental Health Nursing, Faculty of Nursing, Tanta University, Egypt
2Lecturer of psychiatric Nursing and mental health Faculty of Nursing / Kafr-Elsheikh University, Egypt
Abstract
Patient satisfaction is a crucial and frequently used parameter for assessing the standard of medical service. The COVID-19 epidemic forces the health systems to quickly adapt and find ways to deliver their customary offline services using online resources. Telepsychiatry enables psychiatrists to care for more patients in the far places. Where both the psychiatrists and their patients were able to connect, run through psycho diagnostics, and even recommend (pharmacology and psychotherapy) treatment. Aim: We aimed to assess patient level of satisfaction with use of telepsychiatry and their felt stigma in psychiatric clinic. Design: The descriptive correlational design was used. Setting: carried out at private health care center and private clinic that provide care through telepsychiatry using Chezlong, and Nabd Tech application. Tools: The study data was collected by using the following two tools: Tool I: Standardized Stigma Scale, Tool II: Patient Satisfaction Questionnaire Short Form (PSQ-18). Result: The main results revealed that more than half of the individuals that were investigated, were satisfied with tele psychiatry, most of them had great stigma level, also, there was not a statistically significant correlation between stigma and satisfaction with tele psychiatry. Conclusion: the majority of the studied patients were satisfied with the accessibility of using telepsychiatry and there was no statistically significant correlation between patients’ satisfaction with using tele psychiatry and their perception of mental stigma. Recommendations: we offered recommendations for health IT policy makers, developers, and researchers to sustain the continuity of telehealth activities beyond the COVID-19 pandemic and enable the wide adoption and use of telehealth services.
Keywords
telepsychiatry; patient satisfaction; stigma; psychiatric clinic
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