The Use of the Continuous Improvement Technique (Kaizen) in Egyptian Hotels' (An Exploratory Study on a Sample of Five-star Hotels in Giza Governorate)
Ali Fawzy, S., Gamal Saad, S., Abd El-Fattah Zohry, M. (2022). The Use of the Continuous Improvement Technique (Kaizen) in Egyptian Hotels' (An Exploratory Study on a Sample of Five-star Hotels in Giza Governorate). EKB Journal Management System, 11(3), 385-422. doi: 10.21608/mkaf.2022.255407
Shaimaa Ali Fawzy; Sherif Gamal Saad; Mohammed Abd El-Fattah Zohry. "The Use of the Continuous Improvement Technique (Kaizen) in Egyptian Hotels' (An Exploratory Study on a Sample of Five-star Hotels in Giza Governorate)". EKB Journal Management System, 11, 3, 2022, 385-422. doi: 10.21608/mkaf.2022.255407
Ali Fawzy, S., Gamal Saad, S., Abd El-Fattah Zohry, M. (2022). 'The Use of the Continuous Improvement Technique (Kaizen) in Egyptian Hotels' (An Exploratory Study on a Sample of Five-star Hotels in Giza Governorate)', EKB Journal Management System, 11(3), pp. 385-422. doi: 10.21608/mkaf.2022.255407
Ali Fawzy, S., Gamal Saad, S., Abd El-Fattah Zohry, M. The Use of the Continuous Improvement Technique (Kaizen) in Egyptian Hotels' (An Exploratory Study on a Sample of Five-star Hotels in Giza Governorate). EKB Journal Management System, 2022; 11(3): 385-422. doi: 10.21608/mkaf.2022.255407

The Use of the Continuous Improvement Technique (Kaizen) in Egyptian Hotels' (An Exploratory Study on a Sample of Five-star Hotels in Giza Governorate)

مجلة کلية السياحة والفنادق. جامعة المنصورة
Article 10, Volume 11, Issue 3, June 2022, Page 385-422  XML PDF (806.64 K)
Document Type: المقالة الأصلية
DOI: 10.21608/mkaf.2022.255407
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Authors
Shaimaa Ali Fawzy1; Sherif Gamal Saad2; Mohammed Abd El-Fattah Zohry3
1Associate lecture, Department of Hotel Studies Faculty of Tourism and Hotels, Mansoura University
2Associate Professor, Department of Hotel Studies Faculty of Tourism and Hotels, Mansoura University
3Associate Professor, Department of Hotel Studies Faculty of Tourism and Hotels, Mansoura University
Abstract
This study aims to Measure The Use of the Continuous Improvement Technique (Kaizen) in Egyptian Hotels' An Exploratory Study on a Sample of Five-star Hotels in Giza Governorate. To achieve this objective, questionnaire was developed and distributed on a random sample of guests on Five-Star Hotels. A number of 450 forms were distributed and only 396 forms (88%) were received and valid to analyze by SPSS V.25..Some recommendations have been proposed, The general recommendation is to explore the extent to which Egyptian hotels know, implement and follow the kaizen continuous improvement technique which is one of the branches of total quality management.
Keywords
Total quality management; Kaizen; Continuous improvement
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