The Impact of Transformational Leadership on Front Office Employees' Satisfaction and Organisational Commitment
Fayed, H., Fathy, E. (2022). The Impact of Transformational Leadership on Front Office Employees' Satisfaction and Organisational Commitment. EKB Journal Management System, 1(1), 49-63. doi: 10.21608/pijth.2022.264824
Hanaa Fayed; Eslam Ahmed Fathy. "The Impact of Transformational Leadership on Front Office Employees' Satisfaction and Organisational Commitment". EKB Journal Management System, 1, 1, 2022, 49-63. doi: 10.21608/pijth.2022.264824
Fayed, H., Fathy, E. (2022). 'The Impact of Transformational Leadership on Front Office Employees' Satisfaction and Organisational Commitment', EKB Journal Management System, 1(1), pp. 49-63. doi: 10.21608/pijth.2022.264824
Fayed, H., Fathy, E. The Impact of Transformational Leadership on Front Office Employees' Satisfaction and Organisational Commitment. EKB Journal Management System, 2022; 1(1): 49-63. doi: 10.21608/pijth.2022.264824

The Impact of Transformational Leadership on Front Office Employees' Satisfaction and Organisational Commitment

Pharos International Journal of Tourism and Hospitality
Volume 1, Issue 1, September 2022, Page 49-63  XML PDF (279.45 K)
DOI: 10.21608/pijth.2022.264824
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Authors
Hanaa Fayed1; Eslam Ahmed Fathy2
1Professor in the tourism studies department, Dean of the Faculty of Tourism and Hotels, October 6 University.
2Assoc. Prof. of Hospitality Management, Faculty of Tourism and Hotel Management, Pharos University in Alexandria.
Abstract
The purpose of this study is to investigate the impact of the transformational leadership style on job satisfaction and organisational commitment. It was proposed that a transformational leadership style was a significant predictor of front office employees' satisfaction and organisational commitment. A quantitative approach was used by using a survey tool to gather data from front office employees in four and five-star hotels in Cairo. A stratified random sample of 18 hotels (300 employees) was selected, representing 33.3% of the 54 hotels' population, giving a response rate of 60.3% (181 employees). A series of regression analyses were conducted to examine the direct impact of transformational leadership on employee satisfaction and organisational commitment. The current study findings revealed that the transformational leadership style revealed a significant and positive impact of transformational leadership on job satisfaction and organisational commitment. The study finally presented implications such as designing suitable curricula for academe, the application of transformational leadership for hotel management, transformational behaviours that could be incorporated into the training courses for human resource management and making comprehensive plans to assist hospitality operations to obtain capable and professional leaders for concerned authorities. Several limitations could be future research topics.
Keywords
Transformational Leadership; Job Satisfaction; Organisational Commitment; Front Office Employees; and Charisma
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