Effect of Demographic Variables on Emotional Intelligence of Tour Leaders in Egypt | ||||
| Minia Journal of Tourism and Hospitality Research MJTHR | ||||
| Volume 15, Issue 1, June 2023, Page 170-179 PDF (448.94 K) | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/mjthr.2023.200670.1088 | ||||
 View on SCiNiTO | ||||
| Author | ||||
Haidy Elsehely 
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| Tourism Studies Department, Faculty of Tourism and Hotel Management, Helwan University | ||||
| Abstract | ||||
| This study is an attempt to find out whether or not demographic variables such as gender, age and education have influenced the emotional intelligence of Egyptian tour leaders. Cognitive intelligence is not enough to make a successful tour leader. Emotional intelligence is an important ability along with cognitive intelligence. Emotional intelligence deals with understanding the feelings of others and oneself. Accordingly, emotional intelligence has an impact on the personality of the tour leader and his performance at work, and also affects job satisfaction. One hundred and fifty Egyptian tour leaders, in Cairo governorate, have filled out the emotional intelligence questionnaire. A five-point Likert scale has been used for the measures. To measure tour leaders’ emotional intelligence, the 16-item Wong and Law emotional intelligence scale (WLEIS) has been adapted. T- test and ANOVA were used for the analysis. The study has confirmed that there are no statistically significant differences between the Egyptian tour leaders’ emotional intelligence according to age, gender and level of education. | ||||
| Keywords | ||||
| emotional intelligence; tour leaders; Gender; Age; Level of education | ||||
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