Satisfaction of diabetic patients regarding health care services provided in some of Egyptian family health care units | ||||
| The Egyptian Journal of Community Medicine | ||||
| Article 7, Volume 41, Issue 3, July 2023, Page 186-192 PDF (1020.28 K) | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/ejcm.2023.198946.1252 | ||||
 View on SCiNiTO | ||||
| Authors | ||||
Hend Magdy Gomaa   1; nermeen ahmed niazy2; Ragaa El-Masry 3; heba fahmy4
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| 1Public Health,Faculty of Medicine , Mansoura University ,MANSOURA, Egypt | ||||
| 21: Lecturer of public health and occupational medicinePublic Health & Community Medicine Department, Faculty of Medicine, Mansoura University, Egypt. | ||||
| 3Public Health and Community Medicine Department, Faculty of Medicine, Mansoura University, Mansoura, Egypt | ||||
| 4Family medicine | ||||
| Abstract | ||||
| Background: Patient satisfaction is considered an important source of information about the quality of care, as it reflects health care planning, health systems, and care processes. Objective: To assess satisfaction among diabetic patients attending family health services in Aga District, Dakahlia Governorate, Egypt. Methods: A cross-sectional study with a comparative component was conducted on a total of 403 diabetic patients who were registered in the selected health facilities of the Aga district. A three-part interviewer-administered questionnaire was used to collect data about satisfaction. It covered sociodemographic characteristics, diabetic care, and satisfaction. Patient satisfaction was assessed using a 26-items Satisfaction Diabetes Scale. Results: The average age was 54.2±7.3 years and 53.3 % of them are males. The median duration of diabetes among the studied cases was 3 years. Approximately 63% of the patients were on oral hypoglycemic, 22% on insulin, and 11% on both. Out of 403 patients, 40 % have good satisfaction, 50.9% have fair satisfaction and 9.2% only have poor satisfaction. The following factors were statistically significant predictors for fair to poor satisfaction; urban residence (OR= 1.54), treatment regimen (OR=2.79 & 1.31 for using insulin treatment and oral hypoglycemic drugs, respectively), and presence of complications (OR=6.89). Conclusion: Satisfaction of diabetic patients towards family health care services in the studied center was suboptimal. Lack of awareness of diabetic complications is a main contributor to the suboptimal satisfaction. Improving patient education and more physician-patient interaction is probably required to improve satisfaction of diabetic patients. | ||||
| Keywords | ||||
| Satisfaction; Diabetic Patients; Family Health Care Services | ||||
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