The Impact of Logistics Service Quality on Customer Loyalty in Egyptian Resorts: Customer Satisfaction as a Mediator
Soliman, S., Elsaed, A., Emam, A. (2023). The Impact of Logistics Service Quality on Customer Loyalty in Egyptian Resorts: Customer Satisfaction as a Mediator. EKB Journal Management System, 6(1), 153-167. doi: 10.21608/ijthm.2023.300848
Sherif Gamal Soliman; Ahmed Anwar Elsaed; Ahmed Mahmoud Emam. "The Impact of Logistics Service Quality on Customer Loyalty in Egyptian Resorts: Customer Satisfaction as a Mediator". EKB Journal Management System, 6, 1, 2023, 153-167. doi: 10.21608/ijthm.2023.300848
Soliman, S., Elsaed, A., Emam, A. (2023). 'The Impact of Logistics Service Quality on Customer Loyalty in Egyptian Resorts: Customer Satisfaction as a Mediator', EKB Journal Management System, 6(1), pp. 153-167. doi: 10.21608/ijthm.2023.300848
Soliman, S., Elsaed, A., Emam, A. The Impact of Logistics Service Quality on Customer Loyalty in Egyptian Resorts: Customer Satisfaction as a Mediator. EKB Journal Management System, 2023; 6(1): 153-167. doi: 10.21608/ijthm.2023.300848

The Impact of Logistics Service Quality on Customer Loyalty in Egyptian Resorts: Customer Satisfaction as a Mediator

International Journal of Tourism and Hospitality Management
Volume 6, Issue 1, June 2023, Page 153-167  XML PDF (739.81 K)
Document Type: Original Article
DOI: 10.21608/ijthm.2023.300848
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Authors
Sherif Gamal Soliman1; Ahmed Anwar Elsaed1; Ahmed Mahmoud Emam2
1Faculty of Tourism and Hotels, Mansoura University, Egypt
2High Pharaohs Institute of Tourism and Hotels, Egypt
Abstract
This study aims to investigate whether customers' satisfaction mediates the impact of logistics service quality LSQ on customers' loyalty in Egyptian resorts. Data was gathered from 437 guests to Egyptian resorts using a questionnaire developed by the LSQ scale to assess several aspects of logistical service quality. The findings indicate a positive relationship between all aspects of logistics service quality, customer satisfaction, and customer loyalty. Similar to how the level of customer loyalty is not significantly impacted by the quality of relational logistics services, meanwhile, operational logistics quality and communication do, however. In order to increase customer loyalty, the study recommends Egyptian resorts to concentrate on the communication aspects of logistics service quality.
Keywords
Logistics Services; Service Quality; Customer Satisfaction Customer Loyalty; Egyptian Resorts
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