The Moderating Role of Ethical Leadership in the Relationship between Emotional Exhaustion and Service Sabotage Behaviour: An Applied study on Employees of Travel Agencies in Egypt | ||||
المجلة العلمية للدراسات والبحوث المالية والتجارية | ||||
Article 23, Volume 5, Issue 1, January 2024, Page 583-624 PDF (913 K) | ||||
Document Type: المقالة الأصلية | ||||
DOI: 10.21608/cfdj.2024.324110 | ||||
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Authors | ||||
Yomna Mohamed El- Daly1; Mostafa Al Kerdawy2; Maha Mohamed3 | ||||
1كلية التجارة، جامعة دمياط | ||||
2جامعة دمياط - کلية التجارة - قسم إدارة الأعمال | ||||
3جامعة دمياط | ||||
Abstract | ||||
This research aims to investigate the relationship between emotional exhaustion and service sabotage behaviour by examining the moderating role of ethical leadership, with a focus on category A travel agents in Egypt. To this end, a moderation model was developed, applied to frontline employees in travel agencies, and validated to examine the moderating effects of prevention- based ethical leadership and promotion-based ethical leadership. The results showed that emotional exhaustion has a positive impact on service sabotage behaviour. The research further found that ethical leadership (promotion- based ethical leadership and prevention-based ethical leadership) is a key tool for reducing service sabotage behaviour. Furthermore, it is shown that promotion-based ethical leadership has a significant moderating impact on reducing the positive relationship between emotional exhaustion and service sabotage behaviour. Emotional exhaustion interacted with promotion-based ethical leadership to reduce service sabotage behaviour, such that service sabotage behaviour is highly reduced when leaders apply high levels of promotion-based ethical leadership when compared to leaders who apply low levels of promotion-based ethical leadership. However, prevention-based ethical leadership has no significant moderation impact. | ||||
Keywords | ||||
Emotional exhaustion; Service sabotage behaviour; Prevention-based ethical leadership; Promotion-based ethical leadership | ||||
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