Nurses’ Communication Competence of Handoff and its Relation to Quality of Handoff Reports at Fakous Central Hospital | ||||
Mansoura Nursing Journal | ||||
Volume 10, Issue 2, July 2023, Page 365-375 PDF (517.32 K) | ||||
Document Type: Original Article | ||||
DOI: 10.21608/mnj.2023.340517 | ||||
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Authors | ||||
Hanan Abo Elfetoh1; Eltahra Abo Habieb2; Ahlam El Shaer3 | ||||
1Nursing specialist at Technical Secondary School of Nursing in Al-Hussainiya | ||||
2Assistant Professor of Nursing Administration, Faculty of Nursing- Mansoura University | ||||
3Professor of Nursing Administration, Faculty of Nursing- Mansoura University. | ||||
Abstract | ||||
Background: Communication competence among nurses is essential to ensure patient safety, reduce medical errors and deliver high quality of care. As well as, quality handoff is an integral component of communication competence in health care. Aim: Explore nurses’ communication competence of handoff and its relation to quality of handoff reports at Fakous central hospital. Method: Descriptive cross sectional design was utilized, included (151) nurses (incoming nurses (76) and outgoing nurses (75) working at Fakous central hospital. Data was collected by using two tools:-Nurse Communication Competence Scale, and Manser Handover Quality Rating Tool. Results: The incoming and outgoing nurses had the highest level of communication competence than their (counterpart) peers. There is no statistical significant difference among level of handoff quality between incoming versus outgoing nurses; more than half of the total nurses had good perception toward handoff quality levels. There was highly statistically significant positive correlation between total and all dimensions of communication competence during handoff and total, and all dimensions of quality of handoff report among incoming nurses, and outgoing nurses. Conclusion: Communication competence during handoff affects positively the quality of handoff report among incoming and outgoing nurses. Recommendations: Creating work environments that encourage communication competence, place policy that commitment to handoff standard and training nurses on the policy, and make form as checklist contain elements of handoff and communication. | ||||
Keywords | ||||
Communication Competence; Handoff; Incoming nurses; Outgoing nurses; Quality Handoff Report | ||||
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