Packaged Software Selection within Iranian Manufacturing SMEs: A Case Study | ||||
| The International Conference on Applied Mechanics and Mechanical Engineering | ||||
| Article 31, Volume 14, 14th International Conference on Applied Mechanics and Mechanical Engineering., May 2010, Page 1-16 PDF (337.45 K) | ||||
| Document Type: Original Article | ||||
| DOI: 10.21608/amme.2010.37647 | ||||
 View on SCiNiTO | ||||
| Authors | ||||
| Norzima Binti Zulkifli; Morteza Ghobakhloo; Faieza Abdul Aziz | ||||
| Department of Mechanical and Manufacturing Engineering, Universiti Putra Malaysia, 43400 Serdang, Selangor, Malaysia. | ||||
| Abstract | ||||
| Abstract: Nowadays, worldwide competition and need for possessing competitive advantage have forced Iranian small and medium sized enterprises (SMEs) to employ information technology (IT) to take advantage of their benefits. Due to SMEs‟ special characteristics generally referred to as resource poverty, these businesses are more inclined to purchase packaged software to meet their organizational needs for advanced computational technologies. However, the evaluation and selection of appropriate packaged software which satisfactorily meet these requirements is a complicated software engineering process and the selection of wrong packaged software can dramatically impose negative impacts over business processes and profitability. Using a questionnaire-based survey to collect data from the managers of manufacturing SMEs, IT experts, vendors, producers of packaged software and software engineers in Iran, as well as through applying the multiple criteria decision making (MCDM) method, TOPSIS, this paper aims to answer the question which domestically provided software package is the fittest with the needs of Iranian manufacturing SMEs. The methodology and findings offer valuable insights to decision makers to select the most appropriate packaged software to fit with business process. | ||||
| Keywords | ||||
| Iran; packaged software; small and medium-sized enterprises; TOPSIS | ||||
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